Benefits Support Specialist
- SeibertKeck Insurance Partners
- Akron, OH, USA
Job Description
Our Agency
SeibertKeck Insurance Partners is on a mission to change the insurance buying experience. That starts by doing the right thing, every time. We protect the hard work of our middle market commercial, small business, and personal insurance clients, focusing on improving their risk profile and controlling cost. Behind every client stands 100+ years of history and the hard-working people of SeibertKeck Insurance Partners.
Recognized by Insurance Business America as a Top Insurance Employer and Top Insurance Workplace as voted on by industry peers and agency associates. We have been identified as one of the Top 100 independent insurance agencies by Insurance Journal and a top Northeast Ohio agency by Crain’s Cleveland Business.
Our agency was founded in Akron, OH in 1910 and has grown to over 160 employees across 19 locations in Ohio and Florida.
Our competitive advantages include regional specialization, client education focusing on risk prevention not reaction, access to regional, national, and international insurance markets, boasting a reliable in-house claims service team.
SeibertKeck Insurance Partners goes beyond premium by reducing costs through proprietary, specialized risk management and loss control processes, negotiating best rates through relationships across varied insurance markets, driving the claims process with reliable, around the clock service partners.
JOB SUMMARY:
The Benefits Support Specialist assists in daily Processing of incoming and outgoing business to the department providing prompt efficient high-quality service. This role supports the activities of designed Account Managers (BAM) and Producers in the Life and Health Group.
RESPONSIBILITIES:
- Support the daily processing of adds/deletes from clients to the carriers, referring to the BAM when applicable
- Process changes after ordered by BAM, including follow up with carrier as needed
- Set up, support and monitor Form Fire and other support platforms as required by Life and Health Group
- Assist BAM with preparation of pre-renewal marketing, census data collection and preparation, processing/checking the renewal, preparation of excel tables for presentations, with instruction from the BAM
- Update Policy information, billing screens (co. commissions, producer codes, company codes, status codes) in Benefit Point and AMS
- Prepare renewal materials including employee booklets, forms, etc as requested by the BAM
- Assist in obtaining and filing electronic documents from appliable carrier websites into Image Right.
- Assist in preparation of proposals, and other documentation in support of BAMs and producers
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, handicap, age or any
other characteristic protected by law.
- High school diploma or GED
- Will obtain a Life & Health license in the State of Ohio within 9 months of hire
- Keep Life & Health License valid including taking continuing education classes related to your duties
- Attention to detail in processing adds, deletes, systems setup, Form Fire, enrollment platforms and support products
- Able to follow detailed instructions from BAMs and producers; work independently and able to meet deadlines
- Able to work/navigate in all carrier websites to pull renewals, endorsements, invoices
- Work within/create Excel and word documents and use of the Internet within company terms of use policies
- Ability to adapt to changes and demonstrate adherence to Agency guidelines and procedures.
- Professional demeanor.
- Analytical and decision-making skills.
- Ability to demonstrate effective presentation skills through both verbal and written communication and liaison with outside vendors and carriers
Preferred:
- Prior life and/or group benefits experience
- Prior experience with AMS-360, Image Right, Form Fire, Zywave products, enrollment platforms, and ACA/Benefit quoting platforms
Apply Now
Benefits at a Glance
We offer a competitive, full‑suite benefits package designed to support your health, finances, and work‑life balance:
Employee Benefits
- Health Insurance from Day One
Multiple plan options, including PPO and HSA plans, with 100% preventive care coverage - Company‑Funded Health Savings Account (HSA)
Annual employer contribution plus the ability to add pre‑tax dollars that roll over year to year - Dental & Vision Coverage
Choice of dental plans plus vision coverage with various options - Employer‑Paid Life & Disability Insurance
Company‑paid life & AD&D coverage, plus long‑term disability for all full‑time employees; buy-up options available - 401(k) Retirement Plan with Employer Match
Automatic enrollment with a generous employer match up to 6% of pay - Paid Time Off That Grows with You
Starting vacation time plus increased days with tenure, paid holidays, summer hours, and personal/sick days - Optional Voluntary Benefit
Short‑term disability, accident insurance, and critical illness coverage available - Employee Referral Bonus
Earn bonuses for successful recruitment referrals
SeibertKeck Insurance Partners is redefining what the insurance experience can, and should be.
We help our clients protect what matters, reduce risk costs, and become safer, stronger organizations. Our focuses include middle and large market commercial clients, small businesses, and individuals by improving risk profiles, controlling costs, and delivering guidance that goes far beyond the policy.
Join Us
With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.
Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.
If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners.
