Channel Engagement Consultant (Hybrid)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:

This position serves as a key member of the Lending Programs team, supporting the execution of strategies that increase partner engagement and build staff confidence. As a subject matter expert for Lending Programs, the role collaborates closely with lending stakeholders to ensure alignment, awareness, and adoption of program initiatives.

In support of Lending Programs, this position develops and executes solutions that advance partner and business office objectives. The consultant ensures engagement strategies align with stakeholder goals and broader organizational priorities, driving program utilization and impact.

This role proactively identifies engagement levels, performance gaps, and key levers that influence program adoption and outcomes. Using these insights, the consultant recommends and implements targeted strategies to strengthen channel performance and enhance the overall effectiveness of Lending Programs.

Job Responsibilities:

• Understand business strategies, goals, objectives, and success measures for the business office and key stakeholders to ensure alignment of engagement efforts and program execution.
• Maintain awareness of emerging lending and financial‑services trends to provide insights and recommendations that strengthen Lending Programs and support internal and external partners.
• Build and sustain collaborative relationships with internal teams and partners to support seamless execution, effective communication, and aligned performance outcomes.
• Create compelling, strategic content (presentations, visual assets, engagement materials) to support program awareness, partner engagement, and performance improvement; utilize content‑development and/or graphic‑design experience to produce clear, effective deliverables.
• Use data, performance analytics, and partner feedback to identify engagement gaps, performance barriers, and key levers that influence program adoption and results.
• Recommend targeted solutions to address performance gaps—including opportunities related to processes, workflows, technology, and organizational alignment.
• Partner across the organization to align work accountabilities, resolve issues, refine processes, and support initiatives that improve partner behaviors and strengthen business outcomes.
• Demonstrate high standards of conduct consistent with organizational values, ensuring honesty, fairness, integrity, and adherence to policies and ethical practices.
• Ensure effective financial stewardship of resources to support a favorable return on investment.
• Track, measure, and communicate the impact of engagement and performance strategies using dashboards and other tools to influence teams and drive targeted outcomes.
• Lead or support projects or initiatives related to Lending Programs, including coordination of cross‑functional teams to deliver high‑quality results.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in Marketing, Business Administration, Insurance, Training or Adult Education, or related field or equivalent work experience.
• Minimum of 5 years' experience within lending, training or marketing experience preferably in the financial services industry.
• High degree of professionalism as demonstrated in training, communication, consulting, leading, cross functional collaboration, interpersonal skills and customer service.
• Ability to effectively communicate, motivate, and influence others using multi channels, at both the customer and internal levels to execute strategic initiatives.
• Demonstrated strong assessment and consultation skills to recommend creative, targeted, and effective adult learning solutions for a wide variety of needs.
• In-depth understanding of the Financial Services industry, and market.  Working knowledge of or demonstrated ability to quickly learn TruStage's products and services.
• Excellent interpersonal communication skills include influencing, consultation, collaboration skills, Analytical, problem solving, organization, and planning.
• Effective knowledge and application of communication competencies, especially oral and written communications, influence, and persuasion, coaching and development, results orientation, facilitation and teamwork.
• Demonstrated ability to proactively problem-solve focusing on both short and long-term solutions individually or within cross collaborative teamwork.
• Demonstrated ability to be a self-starter with a high sense of ownership for area of responsibility/expertise.
• For positions directly working with partners whereas selling, soliciting, or negotiating insurance products, Life and Health Insurance license (resident state) within 90 days of employment.
• Travel 25% of time.

#LI-LT

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.