Pension Administrator - Just Ask Team

Company:

Mercer

Description:

What can you expect:

JustASK is the contact centre for all members of all Mercer plans and also provides members with support for general pension queries as well as various client projects. The successful candidate will join the JustASK helpline as part of the Plan Administration Department. The JustASK team focus on educating and supporting members as they plan for their retirement, throughout their working life.

This role will be a 12 month fixed term contract intially.

We will rely on you to:

• Provide helpline support for a number of Client Projects regarding Scheme Benefit Changes, handling member queries via telephone and email, as required.

• Assisting with day to day member pension plan queries over the phone and via email with the aim of resolving on first contact.

• Resolve general Defined Benefit and Defined Contribution pension queries, as well as plan specific queries and technical queries.

• Work with administration teams and consultants to follow up on queries not resolved in the first instance. Follow-up with admin teams, consultants and members to ensure closure and satisfaction.

• Refer members for Personal Financial Advice as appropriate and liaise with other colleagues to find a solution.

• Encourage members to go online via the Mercer OneView website to complete actions where possible (change contributions, investment choices, personal details) and help them understand how to access their personal retirement plan information.

What you will need to have:

• A working knowledge of pensions – both DB and DC

• Proven experience working in a call centre setting

• Excellent customer service and telephone manner

• An ability to adapt a communication style based on the member’s needs

• An ability to work in a dynamic environment

• An open attitude to learning new ideas/skills

• Be flexible and be committed to the success of the team

What makes you stand out:

• QFA Qualification / LIA Pensions Diploma preferred or working towards pensions exams

Why join our team:

• To be part of a company with a strong brand, committed to making a difference in people's lives.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.