Regional Head of Operations
Job Description
In Operations, we engage and collaborate with businesses and functions to design and deliver value added services and solutions that provide peace of mind and ease the way of doing business even in a challenging environment.
The Regional Head of Operations Americas represents the Operations function in the region. This role ensures oversight and seamless coordination of operational activities, compliance with internal policies and standards, and delivery of high-quality services to support business objectives across the region.
Job Summary
The Regional Head of Operations represents the Operations function in the Americas region and ensures oversight on all Operations activities. The scope of responsibility encompasses procurement, real estate projects, travel, governance of third parties, and business continuity. He/She supports local Operations (Head of Operations, General Services) in all Operations activities that are undertaken locally, with the support of the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience)
Key Duties and Responsibilities
Procurement and Vendor Management
Support local entities in P2P Operations (Orders Management), in line with Group standards
Ensure adherence with the Procurement Management Standard in the region
Real Estate & General Services
Support local real estate projects driven by the Group Real Estate team especially with regards to stakeholders management in the region and changement management activities
Oversee General Services activities, incl. financial management (e.g., budgeting, forecasting, etc.) and physical security standards implementation, in line with the Physical Security Management Standard
Oversee the implementation of Group sustainability standards (e.g., non-use of plastic charter) and the corresponding sustainability reporting
Travel Operations
Monitor travels to risky countries in collaboration with Travel Operations
Ensure oversight on T&E policy adherence in the region
Operations Governance
Ensure oversight on TPRM in region, namely adherence with Third Party Risk Management and Information Governance standards
Ensure oversight on Information Governance standards in region
Provide support on local governance matters where needed
Business Continuity Management
Oversee the Business Continuity planning in region, incl. the Business Impact Analysis (BIA) campaign driven by the Group Business Resilience team and the local Business Continuity Plans (BCP)
Support to local training & exercising of incident management to ensure business continuity and employee safety
Monitor and support local incident management
Ensure adherence with the Business Continuity Management Standard in the region
Financial planning
Oversee the local Operations budgets and ensure financial discipline in this domain
Apply Now
