Regional Claims Lead

Discover a Career That Empowers You — Join HUB International!

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

We currently have an opportunity for a Regional Claims Lead to join the Mid-Atlantic team.

The Regional Claims Lead oversees the claims team across multiple offices, providing strategic direction, mentorship, and hands-on leadership to ensure exceptional claims handling and client service. This role combines direct management of claims professionals with day-to-day regional support, escalation management, and a reduced personal claim load. The ideal candidate brings deep technical expertise, strong leadership skills, and a commitment to developing both people and processes.

Job Responsibilities:

Team Leadership & Development

• Manage, mentor, and develop claims specialists and adjusters, fostering professional growth and ensuring consistent performance standards.
• Lead and develop the team through ongoing training, coaching, and audit initiatives to ensure quality and compliance.
• Conduct meetings and education sessions for the region to promote best practices and professional development.
• Participate in interviews for new hires and manage termination processes in partnership with HR.
• Ensure service levels and service level agreements are consistently met by monitoring outstanding claims, workflows, and team capacity.
• Build trust with internal and external stakeholders through direct interactions, presentations, and responsive communication.

Claims Handling & Technical Expertise

• Provide day-to-day regional claim support for teammates, serving as a resource for questions and guidance.
• Manage a reduced personal claim load, focusing on high-profile claims for top accounts and complex matters requiring senior-level expertise.
• Manage and resolve initial escalations and complaints from consumers, ensuring timely and satisfactory resolution.
• Review policies to determine coverage and ensure appropriate reporting practices.
• Review carrier coverage position letters and prepare well-reasoned correspondence disputing carrier positions when appropriate.
• Coordinate and participate in claim reviews with multiple insurance carriers and/or TPAs.
• Communicate with executive management, account executives, agents, and client services regarding potential large losses and denials.

Cross-Functional Collaboration

• Partner with the Underwriting divisions on matters relating to carrier relationships  and related claims considerations.
• Partner & collaborate with HUB's National Claims Leadership to align regional strategy with enterprise-wide initiatives to ensure alignment and operational consistency
• Develop and maintain cross-functional partnerships & connectivity with the National Claims Practice to enhance capabilities, service delivery, facilitate knowledge sharing and resource access across the Mid-Atlantic region
• Maintain hands-on interaction with client service and product servicing units to ensure seamless coordination.
• Communicate and strategize with account executives, client services, insureds, carriers, TPAs, and adjusters.
• Manage all vendor relationships associated with the claims department.

Client Partnership & Business Development

• Provide clients with claims solutions tailored to their specific business operations and risk profiles.
• Assist account executives, agents, and client service units with managing client exposures and risk mitigation strategies.
• Present at RFPs, client presentations, and webinars to demonstrate claims expertise and service capabilities.
• Support marketing efforts by promoting claims services to prospective new accounts.

Operations & Process Improvement

• Develop and implement procedures, processes, and reporting practices to enhance team efficiency and service delivery.
• Develop, initiate, and manage system enhancements and improvements to optimize claims operations.
• Maintain and develop reporting for executive management and client service units.
• Navigate and utilize various carrier databases to support claims tracking and analysis.
• Prepare professional correspondence independently.
• Travel in-state and out-of-state as business needs require.
• Perform other duties as assigned.

Qualifications:

Required Qualifications

• Minimum 5 years of claims management experience, including supervisory or leadership responsibilities.
• Four-year college degree.
• Extensive technical knowledge of insurance policies and coverage triggers.
• Previous claims adjusting experience.
• Adjuster and/or Broker license.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Word, Excel, Outlook, and Windows.

Preferred Qualifications

• CPCU designation or related insurance coursework.
• Multi-line brokerage claims experience.
• Experience leading teams through process improvements or system implementations.
• Demonstrated success in developing and mentoring team members.

Core Competencies

• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated with a proactive approach to problem-solving.
• Keen attention to detail and strong analytical abilities.
• Commitment to continuous learning and professional development.
• Collaborative leadership style with the ability to build and maintain strong working relationships.

What We Offer You:

At HUB International, we’re invested in your success — both inside and outside of work. Our benefits are designed to support your well-being, empower your growth, and set you up for a secure future. From comprehensive health coverage to resources that promote work-life balance, we’ve got you covered.

We believe in continuous learning and career momentum. Whether you're just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you thrive. When you grow, we grow!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:

·       Medical, Dental, Vision and Prescription Drug Coverage

·       Health Plan Reimbursement Program

·       Health Savings Account (HSA)

·       401(k) Savings Plan

·       Employee Assistance Program (EAP)

·       Comprehensive Wellness Program

·       Flexible Spending Accounts (FSAs)

·       Life and Disability Plans

·       Long-Term Care

·       Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!

·       Low-Cost Loan Program and Student Loan Resources

·       Vacation, Holiday, Sick, and Personal Time Off

·       Comprehensive Onboarding

·       Continuing Education

·       Flexible Work Arrangements

·       Dress for Your Day Dress-Code

Culture & Belonging Employee Networks:

At HUB, inclusion isn’t just a core value — it’s a shared commitment. We’re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self.

One of the easiest ways to get involved is by joining one of our Culture & Belonging Employee Networks — communities where connection, support, and impact come to life.

Currently we have the following networks:

• HUB Women Network

• HUB Black Inclusion Network

• Asian Pacific Islander Network

• Hispanic Network

• HUB Young Professional Enrichment (HYPE)

• Indigenous Network

• Pride Network

• Military Veterans/Military Spouses & Families Network

Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy:

• Talent – the attraction, recruitment, and hiring of the best diverse talent;

• Culture – creating a culture of Inclusion and Belonging; and

• Community – having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.

The expected salary range for this position is $100,000 to $125,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Apply today!

*LI-AM

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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