National Claims Processing Manager

Role Details

Job Title: National Claims Processing Manager

Location: Lenexa, KS / Remote

Reports to: Director of Insurance Operations

Employment Type: Full-Time

Job Requisition ID: 2026-?

Requisition Begin Date: 3/16/2026

Requisition End Date: 4/16/2026 (Posting may close earlier if filled or business needs change.)

Grow with Confidence

Take the lead in driving excellence in MPCI claims operations as ProAg’s next National Claims Processing Manager. In this pivotal role, you’ll oversee a regional team responsible for ensuring accurate, timely, and consistent claims processing across all offices. You’ll evaluate performance, identify training needs, and guide staff development to strengthen both productivity and quality.

You’ll also play a hands‑on role in supporting growers and agents and ensuring clear, professional communication throughout the entire claims process. Collaboration is key: you’ll partner with leadership and product specialists to improve processes, align procedures, and enhance customer experience.

We’re seeking a strong, people‑focused leader with deep industry knowledge, excellent communication skills, and a passion for building high‑performing teams.

This position will be in ProAg’s Lenexa, Kansas office. Employees report to the office Monday – Thursday, with Friday being an optional remote day.

In This Exciting Opportunity, You Will:

• Ensure consistence, accurate MPCI claims processing across all regions of the US
• Communicate and enforce company-wide claims policies and procedures
• Serve as a key contact for claims-related questions or issues, building and maintaining internal and external customers satisfaction
• Support policyholders through clear, timely communication during the claims process
• Drive process improvements and ensure compliance with corporate policies
• Lead, coach, and develop claims processing staff, evaluating staff performance and delivering training to improve productivity and efficiency
• Training and educate staff on ProAg’s products, programs, policies, and systems

What You Bring:

• 6 years of significant, relevant, and progressive professional experience
• Minimum of 3 years’ experience leading and transforming teams
• Professional experience working within the Crop Insurance Industry
• Strong organizational and tactical skills with demonstrated ability to manage multiple projects and deadlines efficiently
• Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy

What We Believe In:

• Ensures Accountability. Take personal responsibility and ownership of successes and challenges.
• Communicates Effectively. Actively seek out and communicate with key stakeholders in all situations.
• Resourcefulness. Determine how to meet customer and employee needs and finds the resources to get it done.
• Customer Focus. Every interaction is a customer and is handled with empathy and seriousness.
• Instill Trust. Make intentions clear and meet shared challenges together, showing respect for the relationship and the team.

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

What We Represent

A career with purpose.  Our crop insurance professionals work each day to bring peace of mind and protection to American farmers and ranchers. Join a team who truly cares.

• Part of something bigger: We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and fiber for the world.
• Personal connections: We are built on strong relationships and appreciation of your individuality.
• A team who cares: We look out for each other personally and professionally because we care about each other.
• Innovators by trade: We’re committed to a brighter tomorrow for our team members and agriculture.
• The best of both worlds: We combine personal connections with powerful resources, thanks to our culture and the backing of Tokio Marine HCC.

The Company:

ProAg, a member of the Tokio Marine HCC group of companies, is positioned as a financially strong and well-capitalized insurer with an AM Best rating of A++. With 100 years of service to our agents & insureds, we stand committed to continuing the principles that ProAg was founded on: Integrity, Loyalty, and Customer Service.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Every policy we write is special, enabling our clients to do amazing things.

Pay Transparency

The pay range for this position is $77,800 - $151,400 , which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.]

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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