Project Manager II

The Project Manager is responsible for leading and delivering high‑impact initiatives across Symbeo, with a primary focus on continuous improvement, measurable outcomes, and field/customer experience (FX or CX). This role manages a portfolio of internal operational initiatives as well as customer‑facing projects, ensuring work is delivered on time, within scope, and with clear business value.

The Project Manager serves as a driver of execution and accountability, translating strategy into action, coordinating cross‑functional teams, and ensuring initiatives improve quality, efficiency, scalability, and customer experience.

 This is a remote position.

KEY RESPONSIBILITIES

Project & Initiative Delivery

• Own end‑to‑end delivery of internal and customer projects, from intake and planning through execution, launch, and post‑implementation review.
• Define project scope, objectives, milestones, success metrics, and risks in partnership with business and customer stakeholders.
• Manage timelines, dependencies, and resources to ensure predictable delivery and minimal disruption to operations.
• Drive disciplined project execution, ensuring commitments are met and outcomes are realized.

Continuous Improvement & Outcomes

• Lead continuous improvement initiatives focused on improving quality, turnaround time, productivity, cost transparency, and scalability.
• Partner with operational, quality, technology teams, and field offices to identify root causes, design solutions, and implement sustainable improvements.
• Ensure improvements are measurable, tracked against baseline performance, and tied to clear business or customer outcomes.
• Support standardization, process documentation, and adoption of improved workflows.

Customer Project Management

• Serve as a primary point of coordination for customer‑related projects, including onboarding, enhancements, pilots, and change initiatives.
• Translate customer requirements into clear project plans and execution strategies.
• Proactively manage customer expectations, risks, and communications throughout the project lifecycle.
• Ensure customer projects align with Symbeo’s operating model, quality standards, and service commitments.

Cross‑Functional Leadership & Communication

• Coordinate cross‑functional teams including Operations, Quality & Process Management, Technology, Service Delivery, and Customer Care.
• Facilitate working sessions, status reviews, and decision forums to maintain momentum and alignment.
• Provide clear, concise status updates and executive‑ready reporting on progress, risks, and outcomes.
• Escalate issues appropriately and drive resolution.

Governance, Metrics & Accountability

• Establish and maintain project governance, including documentation, decision logs, risks, and action items.
• Track and report on key performance indicators (KPIs) related to project delivery and improvement outcomes.
• Ensure lessons learned are captured and inform future initiatives.
• Model strong ownership, follow‑through, and accountability.
• Additional duties as assigned

Required Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent experience.
• 3–5+ years of experience in project management, operations, continuous improvement, or a related role.
• Demonstrated experience leading cross‑functional initiatives and delivering measurable outcomes.
• Strong understanding of process improvement concepts (Lean, Six Sigma, RCA, or similar).
• Excellent organizational, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in a shared services or matrixed environment.
• Experience managing customer‑facing projects.
• Familiarity with quality management, operational metrics, and service delivery KPIs.
• Project Management certification (PMP, CAPM, Agile, or similar).

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range:  $77,960 – $120,368

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About Symbeo

Symbeo, a wholly owned subsidiary of CorVel Corporation and certified Great Place to Work® Company, provides digital mailroom and automated accounts payable services to the world’s largest and most recognized companies. Symbeo is passionate about connecting enterprise organizations with technology solutions that bring deep value and operational cost savings to our customers. Since our founding in 1983, we have grown to over 200 people working in our downtown Portland and Milwaukie, OR offices. Our investment and blend of people, process and technology drives our innovation and blazes new trails in AP automation and scanning services. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).  

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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