Senior Casualty Claim Representative

Make your mark as a trusted expert in resolving casualty claims.

Hastings Insurance is seeking a Senior Casualty Claim Representative to join its Casualty Claim team. The individual in this role will  investigate, evaluates, and resolve routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force. 

Location & Schedule:

This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role offers flexibility and may be performed onsite in Hastings, in a hybrid format, or fully remote. For remote arrangements, we strongly prefer candidates who reside in Michigan, Ohio, Indiana, Illinois, or Wisconsin, though additional states may be considered based on business needs.

What You’ll Do: 

• Manage a personal caseload of casualty claims within company policy and legal guidelines.

• Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process.

• Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed.

• Investigate, evaluate, and settle claims promptly and fairly.

• Identify and pursue salvage and subrogation opportunities to minimize loss.

• Use authorized tools and systems to document, estimate, and support claim decisions.

• Establish and maintain accurate case reserves based on current knowledge and anticipated outcomes.

• Monitor vendor services to ensure only necessary and cost-effective work is performed.

• Support less experienced claims staff with technical guidance as appropriate.

• Share relevant claim insights with internal partners (e.g., Underwriting, Loss Control).

• Participate in departmental projects and serve on committees or special assignments as needed.

What You’ll Bring: 

• 5+ years of progressively responsible experience handling casualty claims, ideally in a commercial lines setting.

• Bachelor’s degree preferred; equivalent insurance education and experience may be considered.

• Industry designations such as AIC, SCLA, or CPCU (or active progress toward one).

• Excellent verbal and written communication skills.

• Demonstrated critical thinking, sound judgment, and customer service orientation.

• Ability to manage conflict, navigate sensitive situations, and work independently.

• Proficiency in claims systems and documentation tools.

• Commitment to continuous improvement and professional development.

About Us:

At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.

While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.

Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.

Our Commitment as an Employer:

We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.