HR Compensation and Benefits - Benefits Analyst II (Hybrid)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Hanover is seeking a Benefits Analyst II to play a key role in delivering a competitive, employee‑focused benefits experience. In close partnership with Human Resources leadership, this position supports the design, administration, and ongoing enhancement of our health, welfare, and retirement programs—ensuring these offerings align with business strategy and support employees throughout their careers. Success in this role requires strong attention to detail, sound judgment, and a consistent sense of urgency to deliver accurate, timely solutions in a fast‑paced environment.

At The Hanover, we recognize that the way we work continues to evolve. We are committed to flexibility and empowerment through a hybrid work environment that balances meaningful collaboration with individual autonomy. This role is based in our Worcester MA office.

The Hanover is proud to be a diverse and inclusive organization committed to attracting, developing, and retaining exceptional talent. We believe diverse perspectives lead to better outcomes, and we are dedicated to fostering an equitable workplace that reflects our CARE values - Collaboration, Accountability, Respect, and Empowerment - while supporting our employees and the communities we serve.

The actual job title and level may be flexible dependent on candidate qualifications and experience (Benefits Analyst I).

POSITION OVERVIEW:

The Benefits Analyst is an individual contributor within the Benefits COE responsible for the day‑to‑day administration and continuous improvement of health & welfare, retirement, well‑being, and leave programs.  The Benefits Analyst partners closely with vendors, Payroll, HRIS, Legal, and HR First Contact (HRFC) to resolve complex issues, maintain data integrity, and deliver exceptional employee experience.

The role is key in the smooth delivery of Open Enrollment (setup, testing, communication, and issue resolution), audits benefit data and files across HRIS and vendor systems (e.g., Dayforce, ADP, Ceridian) and coordinates accurate payroll deductions/premiums during leaves and life events.

The Benefits Analyst coordinates with carriers to resolve eligibility, billing, and coverage issues and liaises with internal and external stakeholders in compliance testing and reporting.

This is a full-time, exempt role. 

IN THIS ROLE YOU WILL:

• Oversee administrator vendor relationships; monitor performance guarantees and file feeds.
• Conduct audits and reconcile data across HRIS and vendor systems; ensure accurate payroll deductions and arrears resolution.
• Serve as the primary contact for employee escalations originating from HRFC benefit and leave inquiries; provide empathetic, timely and accurate guidance.
• Maintain compliance with ACA, ADA, COBRA, ERISA, FMLA, HIPAA, USERRA and state/provincial PFML requirements; partner with Legal/HR to update policies.
• Support compliance testing/reporting and annual regulatory deliverables. 
• Performs Bi-weekly funding 401(k) loans, and HSA plans, non-qual funding
• Performs the annual 401k match true-up process as well as the annual non-discrimination process for the 401(k) Plan and Dependent Care FSA
• Identify trends and recommend process improvements.
• Manage Open Enrollment administration: plan setup/testing, and issue resolution.
• Oversees/resolves complex issues concerning leave eligibility, documentation, coordination with TPAs, and return‑to‑work.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred (or equivalent experience).
• 3–5+ years in benefits administration
• Proficiency with HRIS/Payroll (experience with Dayforce, Ceridian; Fidelity PSW a plus) -
• Proficient with the Microsoft Office Suite including advanced Excel skills.
• Strong knowledge of health, dental, vision, life/AD&D, FSA/HSA, STD/LTD, retirement plans and related regulations.
• Exceptional customer service, written/verbal communication, and cross‑functional collaboration.
• High attention to detail; ability to prioritize in a fast‑paced environment; strong problem‑solving and analytics.
• Prior leave administration (FMLA, PFML, ADA accommodations, USERRA, Workers’ Compensation, STD/LTD) experience is a plus.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.