Administrative Assistant

PRIMARY PURPOSE: To provide administrative support including preparing correspondence and reports, filing and other general office support activities.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• • Provides administrative and clerical support to the unit, including producing correspondence, reports, and other documentation.
  • Assists with processing and maintaining claim files, including organizing, tracking, and updating documentation in accordance with established procedures.
  • Handles incoming mail, including receiving, sorting, date-stamping, and distributing correspondence and claim-related materials.
  • Prepares and packages outgoing mail, ensuring accuracy, completeness, and timely distribution.
  • Maintains electronic and/or paper filing systems; tracks and manages suspense files and deadlines.
  • Provides back-up telephone support, responding to routine inquiries and directing calls appropriately.
  • Performs routine clerical duties such as photocopying, scanning, emailing, faxing, and data entry.
  • Maintains adequate office supply inventory and places orders as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• • Assists with general administrative tasks as assigned, including scheduling, tracking information, and supporting team workflows.
  • Supports organizational quality and compliance requirements by following established procedures and documentation standards.
  • Performs other duties as assigned to support operational needs.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year of experience in general office administrative duties or equivalent combination of education and experience required. Experience with an insurance company, broker or consultant preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.