Build the future with us

Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Processor L1, you will play a key role in supporting our contract holders and dealer partners by accurately adjudicating claims and ensuring a smooth, supportive customer experience.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Processor L1, you’ll be at the core of our mission. Here are the main responsibilities:

• Answer at least 40 inbound calls per day from technicians, customers, and dealer partners

• Gather all necessary information regarding part numbers, pricing, and repair details to accurately adjudicate claims

• Use critical thinking skills to determine the validity of warranty claims

• Provide exceptional service to contract holders and dealer partners

• Navigate and use our administration system to access customer and claim information

• Respond to and resolve claims in accordance with departmental policies and procedures

• Place outbound calls to gather additional information as needed

• Fax or mail letters to customers and dealerships requesting documentation

• Stay up to date on innovations in aftermarket products and warranties

• Maintain pace and accuracy in a fast‑changing, growing environment

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong customer service skills and professionalism

• Stands out for their ability to analyze information and think critically

• Demonstrates strong attention to detail and accuracy

• Is recognized for their ability to multitask and stay organized under pressure

• Has experience in the insurance or financial services industry, ideally in automotive or casualty lines

• Has a High School Diploma or equivalent (industry experience strongly preferred)

• Shows strong written and verbal communication skills

• Learns new systems quickly and is comfortable with computer‑based work

• Adapts well to procedural and organizational changes

• Works well independently and as part of a team

• Brings a positive, learning‑oriented attitude

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

• Competitive benefits, including:

  • Flexible group insurance

  • Competitive pension plan

  • Stock purchase plan

  • Vacation and wellness/personal development days

  • Telemedicine

  • Employee and family assistance program

  • Ergonomic furniture program

  • Performance bonus

  • Discounts on iA products

  • And much more

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you!