Change Administrator

Why GMF Technology?

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

About The Role:

Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment. This will include managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment. This team member interacts with various levels of Management, Call Centers, all IT departments and support teams, as well as the business and vendors.

In this role you will:

• Administer the IT Change Control Process
• Ensure that the Change Control Process functions smoothly and efficiently, and that all process guidelines are followed
• Administer and communicate changes to the GM Financial IT and Business environments
• Monitor all Change Requests and Change Tickets for completeness
• Maintain final approval and scheduling of all changes
• Chair and facilitate the IT Change Advisory Board meetings (CAB)
• Prepare weekly, monthly, quarterly and yearly metrics and compliance reports
• Utilize the internal Change Control website
• Utilize the SharePoint Change Control website
• Provide support regarding the Change Control Tool and Process
• Provide first Level support on Change Management ITSM software application issues
• Attend periodic meetings and training as needed to support groups to include, question and answer sessions, current initiatives, process changes and updates, etc.
• Participate in formal and informal training on the Change Management Process
• Assist in special assignments or projects as needed