RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

What will your job entail?

Key Responsibilities:

• Lead the execution and continuous improvement of the RT Connector retail agent platform
• Monitor platform performance, usage, and feedback to inform data-driven decisions
• Develop a deep understanding of retail agent workflows, needs, and pain points through direct engagement and feedback
• Drive agent adoption and retention through thoughtful product design, usability enhancements, and value-driven features
• Influence platform vision, roadmap, and long-term strategy in partnership with business and technology leaders
• Coordination with sales, marketing and other stakeholders for successful launch of product features and adoption. 
• Design and optimize end-to-end workflows that improve efficiency and client satisfaction
• Collaborate closely with technology teams to translate business requirements into clear product requirements and priorities
• Provide regular updates, insights, and recommendations to senior leadership on progress, risks, and opportunities

Stakeholder Engagement:

• Analyze agent feedback, internal teams requests, and competitive offerings to inform product decisions.
• Foster a collaborative, innovative culture across cross-functional teams including Product Owners, User Experience Designers, Insurance Product Managers, Connector Customer Support and Ryan / RT specialists to deliver intuitive, efficient solutions to solve retail agent’s needs.
• Focus on customer satisfaction and delivering workflows and functionality to enhance customer success.
• Develop training materials for internal teams, agents, and customers to support product adoption and understanding.

Required Qualifications & Skills:

• Experience working at a Retail Agency as a Broker or working closely supporting Brokers at a Retail Agency, or other relatable insurance experience. 
• 6+ years of experience in Insurance Product Management
• Strong ability to translate customer needs into product strategy and actionable requirements
• Excellent cross-functional collaboration and communication skills
• Client-focused mindset with strong problem-solving capabilities
• Experience in product management, digital platforms, or customer-facing technology solutions

Preferred Skills & Education:

• Bachelor’s and/or Master's degree in Product Management or Business Administration, preferred.
• Insurance, specialty insurance, or B2B platform experience highly preferred
• Licenses and Certifications: Certified Professional in Product Management (CPM), or Certified New Product Development Professional (NPDP).
• Experience working with agile, or iterative product development methodologies

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.