Accounting Representative III

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.
 
Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.
 
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

We are seeking a detail‑oriented and customer‑focused Collections Specialist to join our Workers’ Compensation team. In this role, you will be responsible for managing and collecting past‑due premium, audit balances, and deductible receivables. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively across departments to resolve issues and support overall financial performance.

Essential Job Functions and Responsibilities

• Manage Delinquent Accounts
  Monitor, track, and collect past‑due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow.
• Customer Outreach & Negotiation
  Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries.
• Audit Review & Dispute Resolution
  Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges.
• Documentation & System Updates
  Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines.
• Escalation & Recovery Actions
  Identify accounts requiring further intervention and recommend escalation such as cancellation, non‑renewal, legal action, or third‑party collections, following internal policies.

The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 4 days in the office and 1 day work from home.

#LI-Hybrid 

Job Requirements

Education: Associates degree (Bachelors degree preferred).

Scope of Job/Qualifications:

• Experience in insurance collections, commercial billing, or Workers’ Compensation (preferred).
• Strong verbal and written communication skills.
• Ability to analyze account histories and identify root‑cause issues.
• Proficiency with billing systems, CRM tools, and Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple priorities.
• Problem‑solving mindset with a customer‑focused approach.

Company:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.