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04/22/2026

ServiceNow Platform Architect

Job Description

The Role

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals. Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

The Responsibilities

  • Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
  • Provide architectural guidance to ensure designs align with platform standards and leading practices.
  • Shape governance frameworks covering instance strategy, integrations, and data models.
  • Facilitate platform governance forums to drive consistent decisions across partners and teams.
  • Evaluate and adopt new ServiceNow capabilities to enhance platform value
  • Lead PoCs and innovation initiatives to optimize workflows and solutions.
  • Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
  • Anticipate and mitigate platform risks (scalability, performance, technical debt).
  • Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
  • Provide structured feedback to ServiceNow product and engineering teams.
  • Travel of up to 15% annually may be expected.

The Role

  • Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
  • Provide architectural guidance to ensure designs align with platform standards and leading practices.
  • Shape governance frameworks covering instance strategy, integrations, and data models.
  • Facilitate platform governance forums to drive consistent decisions across partners and teams.
  • Evaluate and adopt new ServiceNow capabilities to enhance platform value
  • Lead PoCs and innovation initiatives to optimize workflows and solutions.
  • Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
  • Anticipate and mitigate platform risks (scalability, performance, technical debt).
  • Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
  • Provide structured feedback to ServiceNow product and engineering teams.
  • Travel of up to 15% annually may be expected.

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WTW
WTW

Where we are

We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.