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04/28/2026

Claims Litigation and Special Investigations Manager Sr

Job Description

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the role

Manages litigated claims and the Special Investigations Unit (SIU), overseeing litigation and fraud investigation strategy, assigning cases to outside counsel, evaluating performance, controlling costs, and leading pre-suit consultation across all lines of business. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

How does this role make an impact?

  • Leads strategy for litigated claims, including coverage determination, investigation, evaluation of liability and damages, reserving, negotiation, resolution strategy and cost management. 

  • Provides guidance and counsel to claims personnel with respect to identifying potential fraud and referring claims to SIU, including training on fraud-related issues for other company departments. 

  • Provides technical mentorship and training on policy interpretation, claim investigation and handling, and litigation management for all lines of business. Serves as an escalation point for technical and policy-related disputes. 

  • Develops and maintains claims policy for litigated and SIU claims. Monitors litigated and SIU claims results, identifies trends, and works with business units to improve results. 

  • Builds and maintains strong relationships with claims departments, product, underwriting, legal and reinsurance functions. 

  • Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas.  Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.

Do you have what we're looking for?

  • Typically requires Juris Doctorate and 10 years of claims experience, including 3 years managing litigated claims or special investigations.
  • 3–5 years of progressive people leadership experience, including serving as a leader of leaders
  • Deep experience developing and executing strategy for complex, pending litigated claims, including coverage, liability, and resolution planning
  • Special Investigations Unit (SIU) experience, including fraud identification and oversight of referred claims (preferred)
  • Demonstrated experience leading or sponsoring projects or initiatives that drive improved claim outcomes, consistency, or cost control
  • Proven ability to partner effectively with Legal, Claims leadership, and other cross‑functional stakeholders

How & Where You’ll Work

  • Fully Remote: Candidates living more than 50 miles from Bloomington, IL or more than 20 miles from Alpharetta, GA or Minneapolis, MN
  • Hybrid: Bloomington, IL (3 days onsite / 2 remote) and flexible hybrid options for candidates within 20 miles of Alpharetta or Minneapolis

#LI-CORP

#LI-Remote

Base Pay Range:

$202,000-$277,750

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!


Apply Now
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Country Financial
Country Financial

Start a corporate career with COUNTRY Financial® today!

COUNTRY is headquartered in Bloomington, IL and offers hybrid, onsite and remote opportunities.

 

From the moment you’re hired, we invest in you. We know job satisfaction fuels your contribution, so we offer competitive benefits and make investments that help you achieve your professional goals:

  • Insurance benefits (medical, dental, vision, disability and life)

  • 401(k) with company match

  • Paid time off, parental leave, paid company holidays and paid time off to volunteer in your community

  • Tuition assistance and industry education certificates and designations

  • Employee resource groups to connect with your peers based on shared identities, characteristics, life experiences and beliefs. By integrating diversity, equity and inclusion in our business approach, we can better serve our clients and our communities.

 

Take the next steps to experience more with careers at COUNTRY Financial and apply today!