Field Investigator - SIU

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position requires the following, but is not limited to:

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.

• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.

• Meet with people involved with claims. This includes outside our office environment.

• Increased role as a trainer/resource for branch associates in the Claims Department.

• Analyze and investigate to identify issues which may warrant additional investigation.

Desired Skills & Experience

• Bachelor’s degree or equivalent experience

• Ability to handle conflict comfortable

• Field Claim Rep with Auto and Field experience preferred

• Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.

• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.

• Ability to write reports and compose correspondence.

• Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.

• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.

• Can tactfully and effectively deal with all types of people.

• Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.

• Ability to organize assigned work.

• Ability to maintain a professional image.

Compensation

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is $73,000.00 - $93,000.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Benefits

Along with a matched 401(k), fully funded pension plan (once vested), the benefits package for this position contains: medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program; student loan assistance program, a gym membership and fitness class reimbursement program and a company car. 

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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