Service Underwriter

In this multi-functional role, an ideal candidate will be able to provide quality customer service to internal & external clients,
underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II
will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership
skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.

While this role is posted as a Service Underwriter II, we are open to hiring a Service Underwriter III based experience and technical expertise.

This is a remote opportunity that requires the working hours of 8:30am - 4:30pm PST.

Responsibilities:

• Underwriting Profitability, Production, Agency Relations & Customer Service
  o Make educated decisions on claims and risk controls
  o After issuance of new policies, assist with onboarding insureds
  o General to working knowledge of new business risk analysis
  o Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance,
  cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards,
  coverage questions, etc. both over the phone and through written correspondence.
  o Enter accurate information onto the various computer systems from policyholder phone calls and written
  correspondence
  o Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, Loss Control
  reports and product brochures for risk acceptability. May consult management, other underwriters, websites,
  and Best Underwriting Guide
  o Ask pertinent questions when a policyholder requests a policy change – midterm and renewal. Select critical
  information needed
  o Utilizing negotiation and sales tactics knowledgably
  o Utilize underwriting resources
  o Work to de-escalate issues that are derived/perceived from our internal/external customers
  o Use analytical tools provided to track customer interactions and provide agency’s with detailed information of
  these interactions
  o Work towards developing agency partnerships by having consistent communication and potential in-person
  visits
  o Building communication with agency expectations
  o Uses attributes including planning, persuasion, strategy and other tactics efficiently

• Leadership Responsibilities
  o Able to incorporate feedback and take direction well
  o Communicates successes & opportunities for improvement
  o Raises vital questions, issues, and recommends solutions where applicable
  o Gathers appropriate resources to problem solve
  o Plan & prioritizes daily activities
  o Reviews team schedule to support business need
  o Demonstrates solid judgment, competence, and knowledge critical to this role
  o Demonstrates the ability to recognize the need for changes and positively support change efforts
  o Promotes shared knowledge
  o Work to de-escalate issues that are derived/perceived from internal/external customers by taking
  accountability and ownership
  o Understands complex issues and initiates potential solutions

Qualifications:

• Education:
   Bachelor’s Degree preferred or equivalent work experience
   Preferred to have insurance coursework and/or designations
   Examples may include AINS, AU, CPCU
   Property & Casualty License required
  Experience:
   3+ years of relevant experience
   3+ years of customer service experience
   Independent agency experience is a plus
  
  

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for Service Underwriter II is $52,000 - $68,000 annually.  The base salary range for Service Underwriter III is$60,000 to $79,000 annually.  The aforementioned salary ranges represent the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

· Annual incentive compensation

· Medical, dental, vision & life insurance

· Accident, critical Illness & short-term disability insurance

· Retirement plans with employer contributions

· Generous time-off program

· Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.