Claims Support Representative

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB 

The purpose of this job is to oversee administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides administrative assistance to the Claims team.

• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines when handling different topics.  Identifies the needs of customers and direct calls to appropriate team members or departments.
• Answers phone calls from customers in a professional manner and responds to inquiries. Provides callers with basic claim information and payment status.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams. 

Performs responsibilities required in branch offices as needed. 

• Provides front desk reception and associated administrative responsibilities.
• Orders office supplies.
• Reserves/books conference rooms and sets up offices/workstations for new employees.
• Manages incoming and outgoing mail and packages.
• Maintains printers and Pitney Bowes (or similar) mail machines.

SUPERVISORY RESPONSIBILITIES 

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE 

High school Diploma or GED required.  Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

KNOWLEDGE AND SKILLS

Basic working knowledge of office procedures and processes.  Solid data entry, attention to detail and phone skills.  Ability to read, write and comprehend simple instructions, short correspondence, and memos.  Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.   Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests. Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information. 

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

#LI-ET1 #LI-Onsite

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP? 

• Challenging work and the ability to make a difference 

• You will have a voice and feel a sense of belonging 

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match 

• Bonus potential for all positions 

• Paid Time Off

• Paid holidays throughout the calendar year 

• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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