Personal Lines Business Analyst Supervisor (Hybrid)

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders. 

Our purpose is to make people feel secure, appreciated, and respected.  These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business.  Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

What you will do:

The Business Analyst Supervisor oversees and coordinates a team of Business Analysts to ensure the successful delivery of high‑quality solutions that meet business needs and drive stakeholder satisfaction. This role provides leadership and deep requirements expertise across all systems, ensuring consistency, accuracy, and alignment with organizational objectives. The supervisor also supports the adoption of new technologies, guiding the integration of innovative solutions into existing company systems and processes to enhance efficiency and business value.

Essential Functions:

• Coordinate, develop and deliver timely and accurate project development and maintenance/operations of systems/technology from an overall requirements perspective, in pursuit of loss ratio, sales and efficiency objectives.
• Coach the BA team in techniques for requirements elicitation & documentation as well as customer relationship development.
• Ensure thorough, appropriate and effective specification of business requirements including decisions and rules, functionality and design, integrations and workflows to be implemented as part of one or more systems.
• Lead and manage BA Team in pursuit of project scope, priorities and deliverables in concert with business and IT colleagues. Identify and mitigate project risks.
• Oversee and ensure the accuracy of the BA team's research, analysis and maintenance of complete and current documentation of decisions, procedures, workflows and system integrations, etc.
• Responsible for the day to day management of requirements based tasks using workflow tools (i.e. Wrike & Team track)
• Understand the corporate projects and how they support the business strategy, and how technology can be applied in support of that strategy.
• Identify opportunities for improvement and make constructive suggestions for change incorporating and following standard change management procedures.
• Responsible for escalating and helping to determine course of action for system related defects.

What you need:

Education: Bachelors Degree preferred or equivalent work experience

Experience: 4-7 years of experience with at least 5 years of experience with Utica's business processing systems and their interrelationships are essential.  

Salary: $102,422 to $119,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. 

Benefits:                              

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits 
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA) 
• Flexible Spending Accounts 
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 

#LI-LH1