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05/03/2026

Benefits Administrator

Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking Benefits Administrator to join our growing team in St. Petersburg, Tampa, Naples, and Ft. Myers, FL!

  

The Benefit Administrator is responsible for delivering responsive, accurate, and personalized service to clients and their employees. This role supports day-to-day benefit administration, open enrollment, compliance coordination, internal process management, and team collaboration. The ideal candidate is detail-oriented, proactive, and committed to providing a high-quality experience for both clients and internal teams.

  

How You Will Contribute:  

  • Serve as the primary contact for routine client and member service needs, including ID cards, claims issues, eligibility inquiries, and general benefit questions.
  • Respond to hotline and email requests promptly and professionally, ensuring client and member satisfaction.
  • Document all interactions thoroughly within internal systems.
  • Maintain accurate and up-to-date client records within the BAM system.
  • Monitor internal workflows and ensure tasks are completed in a timely and compliant manner.
  • Peer review marketing proposals and provide constructive feedback to the Marketing Analyst.
  • Update AMS with fee agreements and coordinate invoicing when applicable.
  • Prepare and distribute benefit summaries, enrollment guides, and other client-specific communication materials.
  • Create Open Enrollment and new hire benefit guides tailored to client plans.
  • Support and attend employee education sessions (virtual or in-person), including Q&A and general benefit support.
  • Coordinate with vendors and carriers to ensure open enrollment activities are completed on time.
  • Respond to employee questions and requests, escalating as needed.
  • Distribute templated compliance communications for requirements such as PCORI, ACA filings, Medicare Part D, Wrap Documents, and Section 125 plans.
  • Request and track Certificates of Coverage from carriers.
  • Update plan information and rates with COBRA vendors.
  • Maintain the Wrangle dashboard to support Schedule A and 5500 filing timelines.
  • Work cross-functionally with Marketing Analysts, Account Executives, and other internal teams to support strategic client objectives.
  • Provide updates on service issues, assist with marketing or implementation needs, and contribute to a consistent, high-quality client experience.
  • Proactively communicate internal updates and ensure visibility into client status across teams.
  • Perform other duties as assigned.

Licenses & Certifications:  

  • Professional designation (preferred)

  • Florida Life & Health Insurance license (2-15)

  • Valid driver’s license

Skills & Experience to be Successful: 

  • Minimum of high school diploma or general education degree (GED)
  • 1-2 years of experience in account management, client services, or a related field.·      
  • Proficient with MS Office Suite and Excel
  • Organizational, verbal, and written communication skills.
  • Ability to maintain a high level of confidentiality.
  • Willingness to travel
  • Associate’s or Bachelor’s in a business or financial related discipline (preferred)
  • Minimum typing speed of 40 to 50 words per minute (preferred)
  • Agency Management System knowledge (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. 


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Brown & Brown
Brown & Brown

Welcome

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

 

About Us

Brown & Brown is a unique and decentralized publicly traded organization (NYSE: BRO) that has grown to become the fifth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country. Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel. Through growing and developing relationships with carrier partners and expert resources, Brown & Brown stands out as a leader in the industry. As our business grows, our people grow with it! 


Becoming an employee, or as we like to call it “a teammate,” of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers. With Brown & Brown you will get the training, the mentoring and the tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown’s local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.