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05/03/2026

H&B NA Carrier Relations Leader

Job Description

Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

As the Carrier Relations Leader for H&B, you will drive the overall broking and carrier management strategies. You will report to the Head of H&B, NA. You will be responsible for the following:

  • Serving as a H&B Leadership team member and contributing to strategic growth and operational improvement initiatives
  • Leading strategy for Broking teams across H&B; including but not limited to the development of panels, facilities, and enhanced MDI arrangements
  • Develop vendor strategy inclusive of panels, COEs, and facilities with corresponding commercial strategies (like the traditional carrier relationships)
  • Managing and expanding Market Derived Income (MDI) including increasing this revenue year over year

  • Executing carrier management strategy across the business enhancing what is in region currently to leverage and create best practices

  • Establishing a commercial and operational framework for preferred vendor/panel partners

  • Identify, influence and lead co-development opportunities for new and unique solutions with carriers and vendors (potential for new revenue channels)

  • Working with Operations and Technology you or your delegate(s) will act to support advancement of H&B’s technology platforms and data strategy, as well as opportunities for automation and process improvement, to improve carrier reporting to inform strategic decisions
  • Working with the insurance carriers and local teams to deliver the value proposition for the carriers that will increase WTW’s MDI revenue, including carrier analytics 

  • Building a community of expertise for Broking, supporting local needs while leveraging best practices 

  • Partnering with Risk and Broking leaders to identify and lead cross-sell opportunities between H&B, Risk and Human Capital (if applicable)

  • Acting as key liaison with Market Security Group- manage and proactively flag risks for H&B related to carriers, vendors and broking activity 
  • Representing H&B in IGS risk financing team (Pooling Network review meetings) and other LOBs where coordination enhances revenue generation
  • Manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards
  • Display strong leadership and influencing skills
  • Work in a collaborative manner demonstrating the Willis Towers Watson values
  • Manage the WTW H&B Carrier Management strategy in collaboration with H&B Region Leaders and H&B Regional Broking Leaders (inclusive of specialty leaders)

Key Features

Excellence

  • Manage the overall carrier relations and MDI strategy ensuring that WTW is performing according to our Excellence standards

     

 People

  • Display strong leadership and influencing skills
  • Work in a collaborative manner demonstrating the Willis Towers Watson values

 Clients

  • Manage the WTW H&B Carrier Management strategy in collaboration with H&B Region Leaders and H&B Regional Broking Leaders (inclusive of specialty leaders)
  • Directly manage the carrier relationship of top ten carriers
  • Identify ways to leverage effective carrier relationships by maximizing the potential of the WTW H&B portfolio of business. Develop opportunities to grow and increase pipelines for current and future business opportunities
  • Demonstrate a strong commercial ability to leverage from deep knowledge of the employee benefits market

Financial

  • Manage H&B Market Derived Income revenue with year over year growth expectations to be established annually
  • Analyze commission levels and provide strategic guidance
  • Work closely with the H&B leadership team to drive growth and profitability with actionable insights throughout the year

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WTW
WTW

Where we are

We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.