Sr Mechanical Claims Analyst - GM Protection

Why would you join GM Protection as a Sr. Mechanical Claims Analyst?

Are you passionate about the automotive service industry and how vehicle service claims keep the world moving? Do you have experience both as a service department technician, advisor, or manager? Have you spent time applying your technical skills and operational knowledge with a vehicle service contract provider or administrator? Do you thrive on helping others perform at the top of their potential? GM Protection is looking for an analyst with these qualities to join our growing team and help drive claims performance at both the dealership and administrator levels. technologies to enhance learning experiences. Strategic thinking, creativity, leadership skills, excellent communication, and your ability to enhance dealership and administrator performance with data driven methods that align with our Strategic Priorities and Core Values will be essential to your success.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

About the role

The Protection Products team at GM Financial is looking for an experienced Mechanical Claims Analyst to join our growing team. Our team is responsible for bringing the branded General Motors F&I products to market. The Sr Mechanical Claims Analyst will help drive sustainable Protection Products business growth by creating policy adherence and building a team that can provide technical claim support on the vehicle service contracts and other protection products (GAP, Tire & Wheel, etc.) with our third-party administrator and dealers.  Additionally, this person will aid in the operational design and implementation of automated claims processing.

In this role you will:

• Provide claims oversight of third-party administrator (TPA) by monitoring performance and compliance with contractual obligations
• Development of systematic claim decisioning rules for service contract administration and adjudication processes based the terms and conditions of the service contracts
• Gather and compile relevant claim data from TPA to perform both general and directed audit functions
• Analysis of TPA claim adjudication data to determine whether appropriate action was taken to arrive at claim resolution
• Identify TPA trends, behaviors, and process gaps by utilizing data and present findings to leadership
• Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims 
• Assist with the design and administration of claims escalation process
• Process claims escalations with internal customers and the TPA
• Responsible for the investigation, evaluation, negotiation, settlement, and subrogation processes
• Provide coverage and procedure inquiry support for Dealerships, GM Protection Sales, and departments within GM Financial