Claim Specialist II - Property, PAVI E&S/Specialty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Specialist, you'll investigate, evaluate, negotiate and resolve property damage claims of moderate severity and complexity. It will be important to manage the work and performance of vendors to achieve successful resolution of claims. We'll count on you to build and maintain relationships with internal and external customers, meeting their needs and expectations.

Job Description

Key Responsibilities: 

• Handles claims in compliance with company quality standards, including some which may involve litigation. These claims may include first and third-party claims of moderate severity and complexity/exposure level.

• Manages the work and performance of vendors to successfully resolve claims.

• Builds and maintains strong working relationships with insureds to gather and share pertinent information.

• Provides timely and appropriate evaluation of claims to identify and manage reserves according to company standards.

• Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claim function and policy changes and modifications. This may require attending various seminars and training sessions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to E&S/Specialty Claims Manager. 

Typical Skills and Experiences:

Education: Undergraduate degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred. 

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. 

Experience: Two to three years property claims handling experience or comparable job related experience or education preferred. Commercial claims property experience preferred. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Familiarity with various types of insurance policies preferred. Specific experience in a particular line of business may be required by the hiring business unit.

Knowledge, Abilities and Skills: Knowledge of commercial insurance and E&S or other specialty insurance. Familiarity with various types of insurance policies and property damage estimating. Ability to communicate effectively with individuals and groups, by phone and in writing. Ability to build and maintain open and trusting working relationships with insureds in order to gather pertinent information. Ability to effectively manage conflict and practices attentive and active listening. Ability to analyze facts and coverages in order to evaluate damages. Ability to work with and coordinate independent adjusters and attorneys in claims and litigation management. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment. Some travel as the need arises. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 05/22/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

#claims

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Claims Specialist II, Property - E&S/Specialty : $69,500.00-$129,000.00

The expected starting salary range for Claims Specialist II, Property - E&S/Specialty : $69,500.00 - $103,500.00