The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry’s most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more.

We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills and is comfortable communicating at all levels of an organization and with brokers and insureds. Your experience and talent will provide a fresh perspective as we fulfill the company’s strategic growth goals in the large complex account arena.

The Doctors Company is seeking an Underwriting Analyst to join our team. This is a hybrid opportunity at our office in Jacksonville, FL.

Position Mission

Assists underwriters in day-to-day operations including risk analysis of renewal book, servicing an individual book of business in conjunction with assigned underwriters and providing underwriting support on middle market and custom accounts.

Qualifications

• High school graduate or equivalent combination of education and experience required.
• Excellent oral and written communication skills
• Ability to prioritize incoming requests while maintaining daily work assignments.
• Strong customer service and team orientation and the ability to work with diverse personalities.
• Ability to accurately enter data from insurance applications, underwriting correspondence or instructions and credentialing requests into developed processing systems such as Nova, Duck Creek and on-line rating tools or spreadsheets.
• Ability to handle incoming calls within a call center platform; identify and address caller’s needs by clarifying information, researching issues and providing solutions and/or alternatives.
• Ability to follow directions and department procedures with a high degree of detail.  For account referral purposes, must know the names and titles of key management personnel and have a working knowledge of department structure and reporting relationships.
• Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred.

Responsibilities

Production and Task Management

• Provides support to underwriters on their assigned book of business.
• Works at the direction of an underwriting manager or underwriter to track or monitor policies.
• Manages and prioritizes daily tasks and assignments to meet deadlines, agent/broker requests, UW directives and customer service standards.
• Conducts policy research under the direction of an underwriter.
• Prepares both routine and specialized correspondence or data entry as instructed by an underwriter or manager.
• Maintains appropriate file documentation and organization in accordance with guidelines.
• Brings process improvement suggestions to management.

Customer Satisfaction

• Develops and maintains positive working relationship with agents/brokers, co-workers and members.
• Responds to agents/brokers and members within company service standards.
• Prioritizes tasks to meet renewal deadlines, customer service standards and miscellaneous project due dates.

 Underwriting Discipline

• Adheres to established underwriting guidelines authority and filed rules and rates as approved by the various state insurance departments.
• Evaluates new business submissions, renewals and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority.
• Maintains policy documentation in appropriate systems in accordance with storage guidelines.
• Understands and complies with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules and unique requirements.

Other Duties to be Assigned

• Works on various projects and assignments made by the Underwriting Manager.
• Participates actively and provides updates to leadership on assigned projects within given deadlines.

Salary Range: $46,436 - $60,947

Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more: 

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.