Support Technician I

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

The Support Technician I is responsible for providing hardware and software support, including the installation, configuration and maintenance of desktops, laptops, tablets and peripherals used in the day-to-day operations of the business segments supported. Support Technician I's are expected to continually expand their knowledge on current and emerging technologies. Assist Support Technician II with researching, implementation and documenting proven best practice standards which require communication between technical IT staff, business management and vendors while building positive relationships. The Support Technician I will interact with end users, through direct or remote assistance, or field site visits to provide customer-oriented technical support.  The Tech Support I position will also be responsible for supporting meeting events, training classes and presentations and should have a strong working knowledge of audio visual technologies.

In this role you will:  

• Maintain and support hardware and software throughout the organization
• Support meeting events, training classes and presentations
• Develop and maintain a strong working knowledge of audio visual technologies
• Complete assigned requests and incidents based on the Service Now ticketing system
• Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
• Maintain and validate Asset Management Reports
• Conduct hardware preparation and setup for end users
• Investigate and resolve issues with hardware, software (purchased and proprietary), the network and antivirus environment functionality
• Coordinate and transport equipment deliveries (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site, bringing equipment in for repairs, or preparing for disposal
• Ensure completion of assigned projects in a timely manner
• Contribute to the Service Now Knowledge Base
• Test hardware and software for future upgrades
• Adhere to and communicate IT Service management policies and procedures
• Provide first level support of phone equipment