Consultant, Business Delivery - Business Insurance Operations Knowledge Management

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

What Will You Do?

• Contribute to the maturation of the KM discipline by advancing content governance practices and information architecture standards to drive measurable improvements to search and retrieval. 
• Apply AI prompting skills and AI-assisted content workflows to improve knowledge creation and delivery across the team. 
• Support team capacity and operational continuity as the KM function evolves its delivery model to meet current and future business demands. 
• Own and steward the knowledge base across BI OPS, ensuring content is accurate, organized, and current. 
• Develop and maintain strong relationships with line-of-business stakeholders to ensure contextual accuracy of the knowledge base. 
• Translate business visions into actionable strategies and capabilities.
• Collaborate in discussions to define solution value.
• Understand organizational needs and requirements to inform solutions.
• Help define customer-facing and analytic capabilities aligned with strategic goals.
• Refine business needs, solutions, and process flows with business leaders.
• Partner with business leaders to ensure successful project delivery.
• Support strategy roadmap development, including timeframes, deliverables, and dependencies.
• Assist in risk management and issue escalation.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 3+ years of related experience.
• Experience within the Property and Casualty industry.
• Content Strategy & Governance: Ability to structure, govern, and maintain a high-quality knowledge base supporting an assigned line of business 
• AI Operations Fluency: Proficiency in AI prompting and experience with AI-assisted content tools and emerging KM technologies 
• Information Architecture: Ability to apply information architecture principles to improve knowledge base organization and usability 
• Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship 
• Exposure to strategy development, project management, or software delivery.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.

What is a Must Have?

• 2+ years of related experience.