AVP, Claims Property - Commercial, Excess & Surplus/Specialty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

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Job Description Summary

Are you seeking an incredible opportunity to drive the Property Claim strategy of a Fortune 100 company? Are you an expert in Commercial, Excess and Surplus/Specialty Lines insurance? If you thrive in an environment where you can collaborate with leaders across business lines to achieve financial goals, set strategic vision and build industry expertise, then we want to hear from you!

As a Property Claims AVP, you will be responsible for implementing and managing claims operations for a large Property Claims segment across Specialized or Core claims. We will count on you to develop and implement claims field policies, programs, standards (from claims creation to settlement), claims adjusting processes and programs, and vendor relations for your business segment. Success will be determined on your ability to achieve objectives related to good faith claims handling practices, customer satisfaction, quality, productivity, while setting adequate reserves and providing technical training.

Job Description

Key Responsibilities:  

• Lead strategic direction of a Property Claim Department to ensure alignment with the organization’s goals and objectives. Accountable for overall Commercial, E&S and Specialty Property Performance, growth and profitability. Oversees the Leadership Team’s execution in delivering exceptional quality, customer service, Associate engagement, expense management, proactive and effective performance management, salary planning and administration, training, talent selection and development and improved workflows. Identifies, analyzes, and improves upon execution opportunities through the operation. Represent the organization in external forums and events, such as industry associations, conferences, and media.

• Ensures an environment for cross-claims communication by driving the importance of alignment through the Claim Directors to the Team/Associate level. Resolves claim handling issues that involve multiple specialties.

• Develops and implements claim initiatives and coordinates cross-functional linkage at geographic levels. Responsible for driving Field Claims and Technical excellence for specialty across geographies. Develops strategy and implements performance improvement initiatives.

• Builds and enhances relationships with Agents, Brokers, Planning Units, Actuaries and Finance. Promotes the technical claim handling and program management for several separate and distinct Underwriting organizations which includes regular strategy/trend meetings with Underwriting, Product, Actuarial and Finance Officers and Directors. This includes developing and implementing operational strategies to solve problems related to the customer's business and for service/products.

• Provides claims related services and support across the Commercial, E&S and Specialty business units for Property: Fast Track, Nat Cat, Core, Large Loss, General Adjusting and Forensic Accounting.

• Reviews, advises and provides settlement guidance on extra contractual exposures for the Property Claim E&S/Specialty verticals.

• Accountable to hire, develop and recognize talent to maintain a high-performance culture and team, fostering collaboration, innovation, and continuous improvement.

May perform other responsibilities as assigned.  

Reporting Relationships:  Reports to VP, Commercial, E&S and Specialty.  Leads a team of 2-3 of Directors and total staff of 90+ claims professionals.

Typical Skills and Experiences:  

Education: Undergraduate degree (BS/BA) required. MBA or other post graduate degree is strongly preferred. Leadership/management classes and/or insurance technical classes preferred.

Experience: Ten or more years’ experience in claims operation, including at least five years in leadership capacity preferred. Property Claims of Commercial and Excess, Surplus and Specialty experience preferred.

Knowledge, Abilities and Skills:  Strong decision-making skills -ability to recognize, analyze, and improve claims performance such as loss control, ALAE/LAE and customer satisfaction. Strategic agility, results orientation, customer focus, effective team building, decision making quality, organizational agility and business acumen. Ability to lead, motivate and manage diverse teams in a changing environment. Proven ability to communicate concisely with individuals and groups. Ability to facilitate resolution of competing interests. Demonstrated knowledge of Commercial, E&S and Specialty Claims, distribution channels, Unfair Claims Handling Regulations. Ability to analyze and apply current/future business and economic trends to strategic decision making. Experience in LEAN Management desirable. Highly collaborative with value chain partners across business units.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:  

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Some travel may be required.
 
ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for AVP, Claims Property - Commercial, E&S/Specialty : $175,000.00-$326,000.00

The expected starting salary range for AVP, Claims Property - Commercial, E&S/Specialty : $175,000.00 - $291,000.00