Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Job Title – Case Manager   

Division – Restructuring & Resolution, Financial Lines Group, Howden Insurance Brokers Limited

Location – Birmingham

Hours – Full Time (Mon-Fri 9:00 – 17:30)

What you'll do

Clients

• Develop strong relationships with clients and colleagues

• Develop strong relationships with insurers

• Deal with client quote requests, placements, renewals and mid-term adjustments

• Ensure transactions are conducted with full transparency & accuracy

Suppliers/Markets

• Develop strong relationships with markets

Broking

• Create comprehensive client and broking documents as required

• Obtaining quotes, indications and endorsements

• Technical duties (including data entry, credit control, bordereau production and chasing subjectivities)

• Assist in planning the most appropriate insurance program for the client’s demands and needs

• Provide advice, support and training to colleagues and direct reports

Compliance

• Ensure compliance with all applicable Company and/or Group policies and procedures

• Ensure correct authorisation is obtained and processes followed when required by the Company and /or Group policies and procedures

• Ensure compliance with legal and regulatory requirements

• Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Group’s requirements

• Maintain accurate records and deal with correspondence appropriately

• Ensure compliance with Anti Bribery and Corruption policy and procedures

Who we're looking for

• Ideally 2+ years commercial insurance experience but training will be provided.

• Negotiation and influencing skills.

• Enjoy solving problems.

• Team player, and able to build sustainable relationships.

• Professional and personable.

• An ability to learn.

• IT Literacy with a working knowledge of Word and Excel required.

• Good organisational skills and ability to multi task and plan own workloads.

• Strong attention to detail and ability to produce accurate work under pressure.

• Previous experience of line management

Professional Qualifications

• Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.