P&C Operations Trainee
Job Description
As a trainee, you will have the following duties and responsibilities:
- Partner with P&C Operations teams to understand what colleagues need (and when) to run processes well, and translate that into clear documentation requirements
- Learn SCOR’s approach to information architecture (how we organise, label and publish content) and apply it so people can quickly find the right guidance
- Work with the team to simplify technical and operational information (process steps, controls, roles and responsibilities) into practical guidance for end users
- Edit and proofread content before review by process owners (accuracy, structure, tone, and alignment to SCOR standards)
- Create high-quality documentation, guides and tutorials (e.g., new ways of working, process improvements, governance and controls)
- Keep content up to date by refreshing documentation when processes, tools or governance change, and by applying version control and clear change notes
- Mentorship from P&C Operations colleagues and exposure to how an international (re)insurer runs its core processes
- A strong writing portfolio of real business deliverables (process guides, FAQs, communications and playbooks)
What you will gain
Hands-on experience with information architecture and collaboration tools (e.g., SharePoint and Teams), plus exposure to process mapping / process engineering ways of working
Documentation Creation: Create and update user manuals, how-to guides, FAQs and operational playbooks that support consistent ways of working across P&C
Collaboration: Work with subject matter experts (SMEs), leaders and managers to gather inputs, understand processes/tools and capture decisions in clear written guidance
Editing & Proofreading: Review content for accuracy, plain-English readability, consistency, and alignment with SCOR standards
Content management: Maintain documentation libraries (e.g., SharePoint), keep content current, and support simple governance (owners, review dates, version history)
Visual aids: Create or update supporting visuals (e.g., screenshots, simple diagrams, process flows) to make guidance easier to follow
User focus: Sense-check content with end users, gather feedback, and improve wording and structure so guidance is genuinely usable
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