Senior Portfolio & Oversight Manager
Job Description
Reporting into the Head of UK P&C Technical Accounting and Administration, the Senior Portfolio Manager SME will lead and oversees the administration of insurance accounts and contracts, from establishing and maintaining contractual data, processing the insurance account bookings, claims handling and managing the related cash flow. The role provides critical support and strategic guidance to underwriters in administrative activities relating to the underwriting and technical accounting process.
The Senior Portfolio Manager SME will manage the performance and strategic relationship with the outsourced underwriting and operations provider. This role is responsible for ensuring high-quality service delivery across core operational and underwriting processes, maintaining compliance with contractual and regulatory requirements, and driving efficiency and continuous improvement. The role will act as a key liaison between internal teams, the provider and the Head of SBS Strategic Operations.
Management of Outsourced portfolio
Provide strategic oversight of data integrity across assigned Lines of Business (LOBs), whether managed internally or through outsourced partners.
Responsible for the validation of facultative entries and ensure accurate updates within underwriting and accounting platforms, maintaining high standards of data governance.
Oversee the correct input and audit of Terms & Conditions in the accounting system, implementing robust quality assurance protocols.
Ensure completeness and accuracy in the recording of account and claims advices, driving accountability across teams.
Serve as a senior liaison between Underwriting, Claims, brokers, cedents, and outsourced teams to resolve complex discrepancies and ensure alignment across stakeholders.
Identify, document, and escalate issues related to outsourced deliverables, ensuring timely resolution and continuous improvement.
Govern outsourced initiatives, ensuring adherence to contractual obligations, quality benchmarks, and delivery timelines.
Analyse and interpret internal reports to monitor client accounts and performance metrics, providing actionable insights and strategic recommendations to senior stakeholders.
Champion knowledge sharing and collaboration across internal teams and external partners, fostering a culture of transparency and continuous learning.
Collaborate closely with peers and the Head of Technical Accounting & Administration to align operational priorities with business strategy.
Communicate effectively and constructively with staff and leadership, influencing outcomes and driving engagement
Lead the organisation and prioritisation of workload within the outsourced team, maintaining SLA compliance and proactively managing performance.
Audit/Compliance
Execute Internal Control System (ICS) checks in line with applicable guidelines and actively assist Underwriters in fulfilling these control requirements.
Supervise the accuracy and complete documentation for underwriting, accounting, and claims within the Document Management System (DMS).
Conduct payment sanctions and embargo screenings by reviewing relevant lists and escalate to Underwriting or Legal teams for further assessment when necessary.
Serve as a key point of accountability for both internal and external audits, including those conducted by third parties and local regulatory bodies.
Oversee cashflow activities, including the setup of client bank accounts within the accounting system.
Ensure that Processing of incoming and outgoing payments is accurate and executed in a timely manner.
Track and follow up on outstanding payments and unresolved balances related to the outsourced portfolio and designated contracts.
Assigned Portfolio
All tasks as noted above for assigned complex contracts not placed with Outsource team.
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