When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Principal Duties and Responsibilities

• Analyze, design, develop, and deliver learner-centered solutions that align with business goals and drive measurable outcomes.
• Consult with stakeholders and subject matter experts to identify performance gaps and define learning objectives, scope, and audience.
• Leverage deep operational expertise to ensure training solutions reflect real-world workflows, systems, and performance expectations.
• Translate operational challenges into targeted learning solutions that improve business performance.
• Design and implement blended learning experiences using multiple delivery methods, i.e., e-learning, virtual and in-person training.
• Apply instructional design methodologies and adult learning principles to create engaging, effective content.
• Use operational data (e.g., KPIs, quality metrics) and learner feedback to inform needs analysis and evaluate solution impact.
• Partner with operational leaders to co-create learning strategies that support process improvements and change initiatives.
• Manage learning projects end-to-end, including business coordination, stakeholder communication, and delivery planning.
• Facilitate learning sessions and workshops, ensuring high engagement and knowledge transfer.
• Continuously evolve learning approaches by integrating industry trends, emerging technologies, and learner insights.
• Communicate learning effectiveness and program performance to stakeholders, identifying opportunities for continuous improvement.
• Share best practices, lessons learned, and insights to strengthen team capabilities and solution quality.
• Model leadership behaviors and employs change leadership strategies to guide others through transformation and adoption.
• Demonstrates a proactive mindset for continuous improvement by identifying opportunities to enhance learning solutions and business processes.
• Collaborates effectively across cross-functional teams to understand diverse needs and deliver impactful learning experiences.
• Maintains a strong appetite for ongoing learning and development to stay aligned with evolving business priorities and industry trends.
• May perform other duties as assigned.

Job Specifications

• Bachelor’s degree, preference in business, learning & development or related field or equivalent related work experience is required.
• 3–5+ years of experience in operations, business, or learning and development.
• Demonstrated operational expertise in a relevant business function (e.g., customer service, claims, sales, etc.).
• Strong written and verbal communication skills, with the ability to influence and consult across levels.
• Experience measuring learning effectiveness and linking outcomes to business performance.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Naturally curious, adaptable, and committed to continuous learning and innovation.
• Ability to adhere to a hybrid working schedule as outlined by company policy, including supporting the delivery of in-person training based on business need.
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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

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