Benefits Systems Administrator - ANC Verification Services

The Role 

The Benefits Systems Administrator supports delivering superior benefits administration services to Willis Towers Watson clients, including Health and Welfare and Pension plan administration. The full-time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

 Performance Objectives 

Clients 

• Administer ongoing benefit system activities. 
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data 
• Generate payroll/vendor feeds, as well as ad-hoc management reports 
• Process and fulfill, confirmation statements and other benefit-related materials 
• Assist with system testing; Web, interfaces and system-generated reports for new and ongoing systems 
• Utilizing case management tools as needed 
• Exercise discretion and independent judgment in responding to and resolving client issues 
• Develop and maintain system processing documentation and processing calendar 
• Provide backup for other team members as needed 
• Attend ongoing client status meetings as needed to establish client relationship 
• Attend internal project meetings to ensure project continuity in the ongoing 

Financial

• Meet service-level agreements across all clients 
• Meet billable hour goals as defined by your manager 
• Work within the prescribed budget for each project 
• Identify potential out-of-scope work and new opportunities for client teams 

People 

• Take initiative to share knowledge and/or experience with team members proactively 
• Develop strong partnerships with team members 
• Work collaboratively with other members of the team to meet internal and client objectives 
• Solicit feedback and development opportunities for career growth 

Excellence 

• Assist project team with client assignments to deliver timely, within-budget and high-quality work 
• 100% compliance with SOC1 and Professional Excellence criteria 
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness 
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers