Billing and Collections Sr. Advisor (Japanese Speaker)

Job Description

Principal Duties and Responsibilities

Operational Delivery

Processing payment requests in compliance with financial policies and procedures
Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
Prompt escalations of identified discrepancies to front end team
Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
Managing document & backup requests from the customers within agreed timelines
Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
Ensure adherence to Group policies and procedures & Willis Insurance Essentials
Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
Proactively support key initiatives that have been delivered to implement change
Participate and contribute in team huddles & team meetings

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Where we are

We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.

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