Customer Service Sr Analyst

About the role

The Sr Credit Bureau Reporting Analyst is responsible for taking a data driven approach for monitoring and managing the GM Financial credit bureau reporting platform.   The Sr Credit Bureau Reporting Analyst should be an expert in all aspects of credit bureau reporting in order to maintain regulatory compliance with the Fair Credit Reporting Act (FCRA).  The position is expected to perform ongoing monitoring, stay informed on regulatory updates and recommend enhancements as required, and coordinate updates with both internal partners and external vendors.

This role will manage the quality of the information presented to Credit Bureau, which implies a high level of communication with different areas of the company. Additionally, support requirements from customers and other activities in the Customer Service area.

In this role you will:

• Daily and Monthly Report to the Credit Bureau
• Information quality management of our clients
• Detection of improvements in our processes and systems to correct the quality of information reported to the Credit information Society
• Attend Customer requirements called challenges related to the reporting of their credit history 
• Attention to Customer Service requirements
• Monitoring of escalations with other Customer Service processes
• Management of reports and presentations of the area 
• Support in escalation processes and regulatory issues 
• Meet SLAs in tickets established to ensure Customer Satisfaction
• Assist customers at the local office 
• Participate in testing in system updates 
• Participate in the quarterly Credit Bureau Committees, share and follow up on any applicable changes
• Track and follow up on audit requirements
• Maintain controls established to meet the objectives of Customer Service Department