Commercial Lines Practice Leader

The Commercial Lines (CL) Practice Leader is the “face” of Commercial Lines in Hub’s Texas region and is critical to the company's success in sales, customer service, and marketing. As the CL Practice Leader, you are responsible for the strategic oversight of product offerings, implementation, new business development, account retention, and the successful mentoring and development of our CL staff. The role is also responsible for maintaining and growing our carrier and vendor relationships.

We are the perfect fit if you:

• Have a desire to help others protect their future
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Believe in integrity and building success by developing relationships with others
• Want to drive strategic planning and influence development with a dynamic team
• Can close deals and facilitate additional opportunities to support revenue growth
• Are open for personal and career growth and love collaboration

Job Responsibilities:

• Responsible for being a resource to all of CL in the HUB Texas region
• Communicate all National initiatives to the field operations in HUB Texas
• Work with other CL leaders in the HUB West Super Region to determine appropriate strategy
• Work with CL teams to ensure “best practices” are in place across the region, with authority to implement strategic changes in consultation with the HUB Texas President and CEO
• Participate monthly in Texas Executive Management Team (EMT) meetings
• Work in conjunction with the CSO, COO, and the Commercial Lines (CL) Service Managers to develop a vision and growth plan, attain and maintain profitability according to HUB Texas standards, and expand the department’s capabilities in small, mid-market, and specialty CL offerings
• Promote interdepartmental resource sharing, identify cross selling opportunities and capitalize on similar association marketing
• Working with the CL Service Managers and COO, concentrate on ways to fully integrate the CL sales, account service, underwriting/analytics and compliance functions
• Work with the CL Service Managers to coordinate client service needs and expectations between the service staff and Producers
• Work with the CL Service Managers and satellite offices managing the workflow of the service staff including the assignment of workload and account responsibilities
• In conjunction with Marketing, manage insurance carrier access and support as needed, along with market relationship development to find new products and services for clients and prospects
• Work with regional executive team to identify possible agency acquisitions
• Influence and support strategic planning initiatives including development of CL staff
• Strategize with CL Service Managers, COO, CMO, and CSO to retain business year over year enhancing value proposition, stewardship process and account management services
• With the CSO, assist in developing sales and marketing strategies along with communications to optimize HUB’s position in the marketplace
• Positively and proactively represent HUB in meetings, seminars, and networking events
• Maintain and display a deep knowledge of CL carrier products and service level differentiation
• Interact with primary carrier partners in full coordination with Marketing and the CSO
• Drive consistent and predictable long-term, profitable client relationships
• Work with the Cross Sell Director to promote cross sales between CL and all other lines of business
• Work with Area Presidents and Finance to support the development and management of department budget, pursue and achieve targets for key financial metrics, and control expenses per corporate guidelines
• Support the CSO and CMO in the continuous development of products and service offerings aligned with identified needs of customers in the market segments
• Champion the internal and external positioning of the HUB “brand”
• Actively participate in Service management on day-to-day basis including satellite office visits regarding staff development (mentoring), plan execution, and training.

Qualifications:

• At least 10-15 years of progressive Commercial Lines (CL) insurance experience; majority must be within an agency, brokerage or consulting firm
• Demonstrated track record as a Client Service/Account Executive or Team Leader in developing a consultative platform for account management
• Specialty lines experience a plus
• Demonstrated experience mentoring and directly managing staff
• Ability to institute effective employee development and training procedures covering key areas
• Understand ways to distinguish insurance brokerages through customer service, technology, special product offerings, association marketing, client communication strategies and alternative funding programs
• A consultative, positive, and resourceful approach to dealing with prospects, clients, and associates
• Strong visibility within the local and national insurance communities
• Highly developed organization and time management skills
• Must be willing to travel between 5-20%
• Excellent listening skills
• Strong written and verbal communications
• Strong degree of self-motivation
• Demonstrated ability to lead/motivate others
• Influential and persuasive with the ability to partner across HUB and work well with segment and other channel leaders
• Must hold any insurance licenses required by applicable regulatory authorities to perform the duties of this role

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Physical Demands

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this Job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The associate is frequently required to sit. The associate must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position will require working in Hub offices, with some flexibility of working remotely.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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