Software Engineer II - AI Assistant Enablement

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

What Will You Do?

• Design and implement scalable solutions for technical requirements of intermediate complexity.
• Collaborate across teams to analyze, assess, and contribute to the design of complex solutions, demonstrating strong communication and problem-solving skills.
• Work autonomously within team guidelines to tackle cutting-edge challenges while contributing to our collaborative environment.
• Proactively expand your technical knowledge and capabilities through continuous learning opportunities.
• Contribute to innovation initiatives and technology advancement efforts.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other responsibilities as assigned.

What Will Our Ideal Candidate Have?

Technical Skills

• Expert-level proficiency in Python, including experience with modern frameworks and best practices.
• React UI development skills for creating intuitive and responsive user interfaces.
• Solid SQL knowledge with hands-on PostgreSQL experience preferred.
• Practical experience with cloud platforms, particularly AWS or Azure services and architecture.
• Experience with generative AI technologies, including working knowledge of GenAI model strengths and weaknesses, experience implementing LLM applications using frameworks such as LangChain, Strands, or Microsoft Agent Framework, and the ability to integrate AI capabilities into production applications.
• Working knowledge of Agentic Harness components.
• Understanding of prompt engineering techniques and best practices.
• Familiarity with vector databases for semantic search applications.
• Knowledge of responsible AI principles and appropriate guardrails.

Core Competencies

• Four plus years of software development experience.
• Delivery - Intermediate delivery skills including the ability to estimate accurate timelines for tasks and deliver work at a steady, predictable pace to achieve commitments, contribute to the software design strategy and methodologies used to best meet system requirements, consider and build for many different use cases, avoid over-engineering, ensure automation, deliver complete solutions in small batches, and identify and negotiate important tradeoffs.
• Domain Expertise - Demonstrated track record of domain expertise including understanding technical concepts necessary to do the job effectively and awareness of industry trends, willingness and concern for business issues and priorities, and in-depth knowledge of immediate systems with some knowledge of adjacent systems.
• Problem Solving - Strong problem solver who ensures solutions are built for the long term, is able to resolve new issues, recognizes mistakes as learning and teaching opportunities, and consistently breaks down large problems into smaller, more manageable ones.
• Communication - Strong communicator with the ability to articulate information clearly and concisely with business stakeholders, document work in a clear and easy-to-follow manner, collaborate well with team members as both a mentor and mentee, ask the right clarifying questions on vague requirements, offer and receive constructive feedback effectively, and make space for colleagues to share their thoughts.
• Leadership - Intermediate leadership skills with the ability to help create a safe environment for others to learn and grow as engineers, and a proven track record of self-motivation in identifying opportunities and tracking team efforts.

What is a Must Have?

• Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
• 4 additional years of software engineering experience.