Operations Assistant

Berkley Product Protection (‘BPP’) is an operating unit of W.R. Berkley Corporation, one of America’s largest commercial lines writers in the United States. This is an exciting opportunity to join a recently re-branded Berkley Product Protection team (previously called Berkley Global Product Recall).  The team consists of product recall and liability specialists and is focused on a sustainable recall offering and its expansion into admitted/non-admitted product liability. We are a collaborative, dedicated, knowledgeable teams and offer unique, tailored liability solutions to higher hazard, more difficult to insure, unique and unusual products-oriented accounts.

The company is an equal employment opportunity employer.

The Operations Assistant plays a key role in supporting the underwriting, finance and claims teams by ensuring accurate, timely execution of core operational processes, with a primary focus on supporting the Product Liability underwriting team. This position contributes directly to operational efficiency and service excellence across BPP.

• Deliver timely, high-quality operational support across underwriting, claims, and finance functions
• Support the Liability underwriting team with rating and generating quotes using internal underwriting system
• Prepare and issue policies based on underwriter or operations manager instructions. Review forms & endorsements for accuracy and refer any discrepancies.
• Assist the underwriting teams by processing and issuing midterm endorsements.
• Collaborate with the Operations Manager to resolve problems and eliminate processing delays.
• Assist the Operations Manager with statutory requirement requests.
• Support underwriting teams by requesting additional information from brokers necessary for the proper processing of applications, endorsements, and cancellations, including any underwriting-related reports from external sources. And, perform routine follow-ups and referrals for same.
• Assist Claims team by setting up new claim files in ClaimCenter, sending out notices, and providing administrative support as needed
• Support Finance during month-end close processes, including follow-ups with brokers on outstanding premiums
• Demonstrate responsiveness, ownership, and professionalism when handling requests across phone, email, and virtual channels
• Perform compliance checks to ensure adherence to internal and regulatory standards
• Contribute to process improvement initiatives and support special projects as assigned

• High School Graduate
• Bachelor’s degree preferred but not required
• Prior experience as an underwriting assistant in general liability insurance and state rating rules preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Working knowledge of underwriting processes and professional handling procedures; including familiarity with underwriting terminology.
• Proficiency in Microsoft Excel, Microsoft Word, Adobe and familiarity with underwriting systems
• Strong written and oral communication skills are necessary; problem solving and creative thinking skills are required.
• Customer service oriented, a team player, willing to learn, organized, detail-oriented and flexible.
• Good analytical skills and the ability to exercise independent judgment.