Team Leader II - Mail Services

The Mail Services department is responsible for the efficient processing, distribution, and delivery of mail, packages, and organizational materials across multiple BCBSM locations. Through the coordination of daily operations, workload management, and delivery services, the department supports business continuity and ensures timely, accurate service for customers. 

Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient 
and cost-effective area of responsibility in accordance with established corporate and departmental policies and 
procedures. 

• Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
• Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) 
  to optimize technologies and personnel.
• Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize 
  departmental performance and output.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems, including 
  scheduling or adjusting overtime requirements as necessary.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport 
  and to resolve issues and inquiries.
• Administer and adhere to Corporate and departmental policies, practices and procedures.

QUALIFICATIONS 

• Bachelor's Degree in related field preferred.
• A minimum of 90 college credits is required.
• Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience
  in a leadership role.
• Strong organizational, planning, analytical and communication skills.
• Excellent interpersonal skills necessary to interact with all levels of personnel.
• Working knowledge of PC application and/or mainframe systems preferred.

• Other related skills and/or abilities may be required to perform this job.

  Departmental Preferences: 

• Experience with logistics programs preferred (e.g., Pitney Bowes).