Partner Relations Manager - HYBRID

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

GEICO is seeking a Manager to lead Vendor Performance & Relationship Management within the Claims Process Team. This role will provide centralized governance of vendor partners, ensuring performance consistency, accountability, and alignment to Claims operational expectations. This position plays a key role in strengthening vendor outcomes and supporting scalable business operations.

Primary Responsibilities

• Lead centralized oversight of Claims vendor partners, including governance of third-party relationships

• Monitor, track, and enforce vendor service level agreements (SLAs) and contractual performance expectations

• Develop and maintain vendor performance reporting, including scorecards and trend analysis

• Conduct performance audits to assess adherence to contractual and operational standards

• Serve as the primary liaison between Claims and external vendors to support effective partnership

• Partner with Claims leadership to ensure vendor outputs align with operational objectives

• Identify opportunities to improve vendor efficiency, service quality, and cost effectiveness

• Support development of standardized vendor governance frameworks and operating cadences

Basic Qualifications

• Bachelor’s degree or equivalent work experience

• 5+ years of experience in vendor management, operations, or related field

• Strong analytical and problem-solving skills with the ability to interpret performance data

• Demonstrated ability to influence outcomes across cross-functional stakeholders

• Experience in a regulated environment (insurance or financial services preferred)

Preferred Qualifications

• Experience managing outsourced operations or third-party service providers

• Familiarity with Claims operations or insurance processes

• Experience developing performance reporting and governance frameworks

Success Factors

• Improved vendor performance consistency and SLA adherence

• Increased transparency into vendor performance across Claims

• Strengthened vendor relationships aligned to GEICO operational expectations

• Enhanced scalability of vendor-supported operations

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.