Commercial Loan Operations Administrator Sr.

Position Title

Location

Job Summary

Job Responsibilities:

• Prepare, organize, and maintain physical and electronic loan files in accordance with internal policies and regulatory guidelines.
• Review loan documentation for completeness and file accuracy prior to imaging or record retention.
• Coordinate document scanning, indexing, and quality assurance with internal systems or third-party vendors.
• Track receipt of executed loan documents and supporting materials from internal teams and external parties.
• Maintain and monitor loan file checklists and exception reports to ensure timely resolution of outstanding documentation.
• Support post-closing documentation tasks such as filing UCCs, scanning titles, or verifying recorded documents.
• Respond to internal documentation requests or audits by retrieving and providing necessary materials..
• Assist with mailroom coordination, file archiving, and secure destruction of aged physical loan records as needed.
• Collaborate with associates and managers to ensure operational continuity and support departmental workflow.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent; or equivalent combination of education and experience.
• Minimum experience required: 6+ Years experience in a large commercial bank or related financial institution.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) (Business, Finance, Accounting, or related field)
• Experience with loan syndications, participations, and intercompany transactions.

Job Competencies:

• Proficient in Microsoft Excel and Word.
• Strong knowledge of Commercial Loan Servicing. Including knowledge of CRE, C&I, construction, and SBA loan products.
• Experience using commercial loan systems such as nCino, ACBS, AFSVision, LoanIQ, or similar platforms.
• Ability to review and interpret loan documents and translate terms into accurate system entries. 
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills, with a team-first mindset.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range