Manager, Insurance Services
Job Description
The Role
As Manager, Insurance Services, you’ll be responsible for the day-to-day leadership, oversight, and performance management of a team of Licensed Insurance Brokers. This role ensures that all insurance activities are conducted in compliance with applicable federal and state regulations, company policies, and industry best practices, while driving professional development, ethical conduct, and client-focused outcomes.
Lead And Develop Your Team
- Supervise, coach, and support a team of Licensed Insurance Brokers (LIBs).
- Establish clear performance expectations and conduct regular one-on-one meetings, performance reviews, and development planning.
- Foster a culture of integrity, accountability, collaboration, and client-centric service.
- Promote professional development and cross-disciplinary collaboration.
- Assist with recruiting, onboarding, training, and retention of insurance professionals.
Drive Service Excellence
- Act as an escalation point for complex client issues, service concerns, or conflicts.
- Monitor client satisfaction metrics, feedback, and service trends, and implement corrective actions where needed.
- Proactively identify and mitigate supervisory, operational, and reputational risks.
- Ensure consistent application of regulatory standards of care.
- Reinforce a culture where exceptional service is viewed as a core responsibility, not just a performance metric.
Business and Performance Management
- Monitor individual and team performance metrics, including production, growth, retention, and client satisfaction.
- Support LIBs in implementing sales and client service strategies aligned with company goals.
- Identify process improvements to enhance efficiency, risk management, and the client experience.
Communicate with Impact
- Engage effectively with colleagues at all levels and across functions
- Foster transparency and open dialogue
- Deliver feedback that drives performance and development
Stay Ahead
- Keep current on regulatory changes, industry trends, and emerging best practices
- Pursue ongoing professional development
- Seek and act on feedback to continuously enhance your impact
Apply Now
Where we are
We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.
