Surety Quality Manager
Job Description
The Role
In this role, you will be responsible for the oversight of the SuretyNexus Quality team. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, quality assurance on all deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
- Manage and prioritize team’s workflow, ensuring all SLAs are met
- Communicate effectively with clients, client managers and other team members
- Create a positive, productive, and competitive team atmosphere
- Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions
- Ability to understand and interpret the information presented in a bond request
- Assist with resolution of client/carrier accounting issues
- Assist in on-boarding and training
- Prepare written correspondence, reports and analysis as needed for management
- Participate in internal and external meetings
- Maintain client confidentiality
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Where we are
We have colleagues all around the world, working remotely or in our offices. Together, we make a difference for clients in over 140 countries and markets, from the Middle East to Latin America, from Manila to New York.
