Coupa Administrator II

Why Global Procurement at GM Financial?

Do you excel at building and maintaining critical relationships, enjoy strategic sourcing, and are a successful negotiator? If so, then GM Financial Global Procurement Department is the place for you. Global Procurement at GM Financial is a strategic, high-impact team that manages sourcing, contracts, and supplier relationships across the organization. You’ll work with advanced processes, tools, and policies to drive efficiency and innovation, while collaborating with business units and suppliers worldwide. The role offers opportunities for professional growth, leadership, and exposure to diverse procurement operations, making it an ideal environment for those seeking to deliver value and shape the company’s future.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

About the role:

The Coupa Administrator supports the configuration, maintenance, and day-to-day operation of the Coupa Spend Management platform from a procurement perspective. This role partners with procurement operations, sourcing, and finance teams to ensure the system runs efficiently, supports procurement processes, and provides a strong user experience.  Working under the guidance of the AVP Business Systems, this role focuses on executing system updates, supporting users and suppliers, and contributing to ongoing process improvements within the Procure-to-Pay (P2P) lifecycle.

In this role you will:

Coupa System Administration & Support
•    Execute system configuration changes across Coupa modules including Requisitioning, Catalogs, Supplier Management, and Invoicing.
•    Maintain user roles, permissions, and access controls.
•    Support catalog updates, supplier enablement, and data accuracy.
•    Monitor system performance and resolve tickets or escalate issues as needed.
•    Assist in maintaining procurement policies, workflows, and system controls aligned with governance standards.

Procurement Process Support
•    Support P2P processes including requisitioning, approvals, purchase orders, and invoicing.
•    Assist in identifying opportunities to improve system efficiency and user experience.
•    Help maintain standardized processes across business units and categories.
•    Work with procurement teams to ensure compliance with buying channels and policies.

User & Stakeholder Support
•    Serve as a primary point of contact for end-user support and issue resolution.
•    Provide guidance to requesters, buyers, and suppliers on Coupa functionality.
•    Escalate complex issues to senior administrators or IT as needed.
•    Support onboarding of new users and suppliers.

Reporting & Data Management

• Support development and maintenance of standard procurement reports and dashboards.
• Assist with monitoring system usage, spend visibility, and compliance metrics.
• Ensure data accuracy across suppliers, items, and transactions.
• Support audit requests and internal control activities.

Enhancements, Testing & Projects

• Assist in system upgrades, enhancements, and configuration changes.
• Support User Acceptance Testing (UAT) and document test results.
• Maintain system documentation, SOPs, and job aids.
• Collaborate with IT on basic integration validation and issue tracking.

Training & Adoption

• Support development of user training materials and quick reference guides.
• Assist in delivering training sessions for new users and system updates.
• Gather user feedback to improve adoption and usability.
• Reinforce best practices for procurement processes and system usage.