Claims Manager

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. 

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further. 

The company is an equal opportunity employer.

Key Functions will include but not be limited to:

• Serve as a member of the Claims Leadership Team, contributing to the strategic direction, goals, and continuous improvement of the department. 

• Lead, mentor, and support a team of Commercial Bodily Injury Claims professionals handling non-litigated cases up to $250k, ensuring balanced workload distribution and operational effectiveness.  

• Participate in recruiting, interviewing, hiring, and onboarding claim professionals based on business needs. 

• Provide technical guidance and consultation on claims, helping adjusters resolve issues and achieve optimal claim outcomes. 

• Partner with cross-functional teams, including Underwriting, Actuarial, and other Claims functions, to identify trends, support best practices, and enhance business performance. 

• Promote excellence in claim handling by developing and reinforcing best practices, technical expertise, and regulatory compliance. 

• Oversee the department’s claim inventory to ensure timely investigations, accurate coverage analysis, and sound liability determinations. 

• Monitor claim reserves to ensure appropriate exposure recognition and financial stewardship. 

• Ensure claims are evaluated, negotiated, and resolved effectively within established authority levels and organizational guidelines. 

• Drive the identification and pursuit of recovery opportunities. 

• Conduct regular claim quality reviews and audits, providing meaningful coaching, feedback, and development opportunities. 

• Strengthen team capabilities in negotiation, settlement evaluation, and dispute resolution. 

• Identify opportunities to improve operational efficiency by streamlining processes and leveraging automation where appropriate. 

• Support employee growth through career development planning, mentoring, and ongoing coaching conversations. 

• Conduct performance evaluations and provide constructive, timely, and actionable feedback to foster individual and team success. 

• Serve as a resource for customers and business partners, providing expert guidance and support in escalated or complex situations to ensure a positive customer experience. 

Required Qualifications

• Bachelor’s degree. Insurance designations a plus.
• Minimum of 5 years of Commercial Auto Bodily Injury claims experience, including meaningful exposure to trucking-related claims.
• Minimum of 3 years of Bodily Injury leadership or management experience overseeing claims professionals or teams.
• Strong understanding of commercial transportation and trucking operations; knowledge of Federal Motor Carrier Safety Regulations (FMCSR), Hours of Service requirements, and commercial transportation industry resources such as CAB is preferred.
• Demonstrated ability to analyze complex situations, exercise sound judgment, and make independent decisions that achieve positive business outcomes. 
• Proven problem-solving, negotiation, and conflict-resolution skills in a fast-paced claims environment.

• Excellent verbal and written communication skills, with the ability to effectively interact with customers, claimants, attorneys, business partners, and internal stakeholders. 

Preferred Competencies

• Proven problem-solving, negotiation, and conflict-resolution skills in a fast-paced claims environment.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, claimants, attorneys, business partners, and internal stakeholders.
• Ability to thrive in a dynamic environment while managing multiple priorities. 
• Strong sense of urgency and commitment to delivering timely, high-quality results. 
• Adaptable and open to change, with a willingness to embrace new processes, technologies, and innovative ways of working. 
• Results-oriented mindset with a focus on accountability, ownership, and continuous improvement. 
• Collaborative leadership style with the ability to develop talent, motivate teams, and drive organizational success. 
• Customer-focused approach, combined with strong business acumen and a solutions-oriented perspective. 

Education Requirement

• Bachelors Degree