Senior Claim Manager - GL/E&S Casualty and Construction Liability (Hybrid or Remote)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Claim Manager focused on GL, E&S Casualty and Construction Liability claims. This position will join our Claims team based in our Denver, CO or Plymouth, MN offices on a hybrid schedule or remotely nationwide.  This role is responsible for the leadership and oversight of the General Liability Claims team and serves as the Claims leader for the E&S Casualty and construction liability business segments. Accountable for all aspects of claim performance, strategic claim management and claim operations within these areas. Partners with underwriting, brokers, and insureds to support business development and retention efforts, leveraging claims expertise to differentiate Intact's value proposition and contribute to profitable portfolio growth.

The ideal candidate possesses significant experience managing complex construction litigation, including construction defect, construction accident, and high-severity casualty claims, with expertise in construction risk transfer, contractual indemnification, additional insured coverage issues, and multi-party litigation. Responsible for operational and administrative oversight of claim handling teams, potentially across multiple locations, and for directing the handling of complex and high-exposure claims across multiple jurisdictions. Develops feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of corporate objectives.  Possesses very high reserving authority in the organization and is often the conduit with others on high exposure claims.   Additional responsibilites are:

• Plans and executes strategic planning and achievement of goals for claims, through input in large loss conferencing. May include direct claim handling of
  largest exposures, analysis of claims results, and robust feedback to underwriting. Creates annual operational goals and objectives for claim handling.
• Supports the business with analysis of claim trends, training on claim developments and coverage, input on form development, marketing support, participation in business management meetings, and support of business initiatives.
• Ensures overall reserving activity of operation is consistent with corporate policy. Oversees settlement evaluations and grants authority where settlement requests
  exceed staff requests.
• Assists in the development and manages the operating budget ensuring all financial goals are being met.
• Responsible for cost containment and expenses related to all claim files within the unique claims operation.
• Oversees all human resource activities including hiring and firing of all personnel, development, mentoring of management team, etc.
• Anticipates and meets all customer needs (internal and external).

The expertise you bring

• Bachelor’s degree required; JD required.
• Construction litigation experience required.
• 7-10 years of commercial, specialty claims experience or related education/insurance experience.
• 3-5 years of management experience required.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $159,000 - $200,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $173,000 - $204,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.    

Why choose Intact

We live our Values:  We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact  

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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