AVP IT Delivery Transformation

Why GM Financial Technology?

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

About The Role:

This role is responsible for building the organizational capability to deliver effectively and predictably, with high-quality execution across the portfolio and alignment to the Product Operating Model. Through coaching, delivery insights, and continuous improvement, the role enables teams to increase flow, quality, and predictability while preserving clear ownership within empowered Product Teams. The role supports multiple products and platforms and works in close partnership with Product Operations, including a dotted-line reporting relationship to the Product Operations leader, to ensure delivery practices consistently reinforce and enable the Product Operating Model. They will partner with teams across their area of responsibility to strengthen strategic planning, align delivery priorities, and serve as a delivery transformation leader who brings clarity, structure, and momentum to execution. The role’s key outcome is to continuously improve the delivery system. Product Teams remain accountable for product strategy, prioritization, delivery commitments, and business outcomes.

In this role you will:

• Manage the strategy for entire delivery from strategic planning to tactical activities
• Connect strategic priorities, product strategy and planning, technical debt management, and human capital planning
• Establish and continuously improve guidance, standards, and best practices for delivery practices, including Agile ways of working, flow management, estimation approaches, capacity planning approaches, release management approaches, delivery health, continuous improvement, and delivery metrics (including Flow Metrics and DORA)
• Develop and implement a strategic plan for Agile delivery transformation
• Operationalize all OKRs and delivery metrics for the organization
• Lead, coach, and develop teams in strengthening delivery practices, and driving continuous improvements
• Build Agile Lead capability through coaching, mentoring, training, communities of practice, and continuous learning
• Analyze problems and opportunities using quantitative and qualitative insights
• Use innovation methods and cross-functional expertise to generate practical solutions
• Test new ways of working and scale promising ideas that improve outcomes
• Drive our Artificial Intelligence (AI) SLDC capabilities
• Coach, mentor and assist team members to establish a consistent level of quality, practices, accuracy, compliance to departmental standards, regulations, and internal controls
• Partner with Product Management and Engineering leaders to align on delivery ways of working, clarify roles and responsibilities, and resolve organizational impediments impacting Product Team effectiveness
• Work in close coloration with Product Operations to execute against the Product Practices roadmap