Small Commercial Market Consolidation Consultant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Small Commercial team is currently seeking a Market Consolidation Consultant to join our growing team.  This is a full time, exempt role.

POSITION OVERVIEW:

The Market Consolidation Consultant (MCC) drives operational excellence and strengthens agency partnership by managing the lifecycle of engagement for book consolidation programs. Responsible for independently managing and ensuring success of multiple book consolidations at a time. Additionally, this role leads monitoring of overall performance of the book consolidation performance, and development of remediation plans with field leadership ensuring seamless collaboration, enhanced agency performance, revenue growth, and client satisfaction.

IN THIS ROLE, YOU WILL:

• Independently drive execution and analyze the monthly delivery of Small Commercial consolidations, collaborating with cross functional stakeholders (internal and external) to ensure timely execution and alignment with operational best practices to drive highest conversion rates.
• Produce structured documentation and develop presentations to communicate insights, recommendations, and progress to internal stakeholders and agency leadership.
• Through collaboration with stakeholders, ensures all key activities are executed to with timeliness and maximizes premium yield and profitability.
• Responsible for the overall performance of their assigned consolidations and escalating issues and trends to senior roles in the team 
• Take actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships. 
• Monitors book performance, and steps in when necessary to find the best avenues for improvement or facilitate discussions to end consolidations sooner if a path for improvement is not found.
• Will present and facilitate some of CL’s most important discussions with our largest and most profitable agents. Allowing for a tactful and consultative approach that helps navigate and influence leaders.
• Ensure agency compliance with application and declaration submission schedules.
• Responsible for providing professional, timely and accurate responses to our agents and internal field partners through multiple avenues of communication including e-mail, phone, and virtual presentations.
• Delivers strategic presentations for our agency facing meetings.

WHAT YOU NEED TO APPLY:

• Typically requires 5+ years of industry experience particularly in sales, underwriting, operations.
• Strong analytical, communication, and relationship management skills.
• Ability to influence without authority and manage multiple priorities effectively. High level of accountability within a production environment.

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.