Fleet Servicing Specialist

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive

Our Purpose: We pioneer the innovations that move and connect people to what matters

About the role:

The Fleet Servicing Specialist is responsible for effectively servicing Fleet Service accounts while using strategies that align with all legal, regulatory, departmental, and company standards. Frequent tasks may include, but are not limited to, billing inquiries, fleet service questions, assistance with MyFleet Account online customer portal, collection efforts, and general account servicing tasks. The Fleet Servicing Specialist will collaborate with internal departments, customers, dealers, and external vendors in servicing Fleet Service customers. The Fleet Servicing Specialist will assist with the research, development and implementation of new departmental processes

In this role you will:

• Provide exceptional customer service within any servicing channel to a timely and desirable resolution 
• Perform account maintenance of complex and high exposure accounts to support customer retention
• Monitor and maintain a closed loop feedback process to ensure that all Fleet customer requests and expectations are exceeded
• Assist in leading projects, research efforts, special assignments and serve as a subject matter expert
• Establish open communication and build professional relationships with other departments/segments and external vendors
• Service accounts through inbound, outbound, and email channels to ensure service levels, account resolution, and timely processing of customer requests
• Utilize collection tools appropriately
• Identify and develop process enhancements
• Conform with all company policies and procedures