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07/23/2026

Personal Lines Account Manager

Job Description

This is an exciting opportunity for an insurance professional to provide customized insurance solutions and manage portfolios for our valued clients. The Account Manager will have extensive knowledge of available markets and underwriting guidelines for placement of client risks. He or she manages the full life cycle of insurance with a focus on developing and retaining client relationships. 

This is an in-office position, located in our Lansing, Michigan main office. Qualified applicants must be licensed in property and casualty or be willing to obtain license quickly; have at two years' experience servicing in an insurance agency environment; have working knowledge of office operations and personal lines insurance products; must also have excellent analytical, problem-solving, and decision-making skills. Should have clean and professional office etiquette.

Responsibilities

  • Provide outstanding service to clients by evaluating and discussing premium bearing endorsements in detail.  
  • Generate additional revenue in the form of increased coverage, account rounding, adding policy features, and generating referrals for new business.  
  • Conduct annual reviews with clients. Inform clients about insurance policy terms, conditions, insurance coverage gaps, and risk management issues. Discuss life events and material changes that affect underwriting, surcharges & discounts.  
  • Review all upcoming renewals received from carriers. Evaluate the need for and oversee remarket processes as outlined by agency procedures. This includes reviewing current non-standard policies to determine eligibility for a renewal rewrite to a standard or preferred market.  
  • Maintain customer accounts in the agency management system, documenting conversations in activity logs, sending confirmations to insureds, and adhering to all other automation procedures. 
  • Maintain your own follow-up and suspense file on outstanding workflow items and correspondence; maintain expiration control log; maintain underwriting files in an orderly and up-to-date manner. 
  • Receive and review all notices of cancellation to determine necessary action. 
  • Perform marketing activity as required to meet sales, service, and quality standards adopted by the agency. 
  • Perform all duties relating to customers and companies in a manner that will avoid issues involving potential errors and omissions. 
  • Create and maintain good working relationships with clients, insurance company underwriters, sales, marketing & claims representatives. 

Qualifications

  • Ability to understand written and oral communications and interpret abstract information. 
  • Intermediate PC skills, with a focus on Microsoft Office suite of products or Google Workspace. 
  • Accurate and organized, with strong attention to detail. 
  • Adapt to a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities.  
  • Self-motivated, with the initiative to prioritize and be self-directed. 
  • Regular and punctual attendance is required. 
  • Ability to communicate effectively, both verbally, and in writing. 
  • Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels. 
  • Ability to promote and maintain a team environment. 
  • Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality. 
  • Possession of, or the ability to quickly obtain, all licenses as required by the State Department of Insurance. 
  • Participate in seminars and other continuing education training to maintain required licenses. 

Desired Start Date:

08/01/2026

Salary & Benefits:

  • Medical, Dental, and Vision (PPO, HMO, and HSA) 

  • 401(k) Retirement Plan 

  • Life and Disability Plans 

  • Vacation, Holiday, Sick, and Personal Time Off 

  • Comprehensive Onboarding Program 

  • Continuing Education / Personal Development Programs 

  • Employee Engagement Events 


Apply Now
Apply Now
Diversified Insurance Group
Diversified Insurance Group

Career Opportunities

Join the Diversified Insurance Group Team

At Diversified Insurance Group, we're always looking for talented individuals who are passionate about serving others and making a difference. Whether you're an experienced insurance professional or just beginning your career, we provide opportunities to learn, grow, and build a rewarding future.

If you're looking for a workplace that values collaboration, professional development, and exceptional customer service, we'd love to hear from you.

Apply today and discover what it's like to be part of the Diversified team.

Our Culture

How would we describe the culture at Diversified? One word: Exceptional.

Diversified Insurance Group is a place where hard work, teamwork, and a positive attitude come together. We foster a collaborative environment where employees support one another, celebrate successes, and continually strive for excellence.

We believe work should be both rewarding and enjoyable. That's why we intentionally create opportunities to recognize accomplishments, celebrate milestones, and build strong relationships across our team. Every employee plays an important role in our success, and we make it a priority to acknowledge the contributions that help us deliver outstanding service to our clients.

At Diversified, you'll find:

  • A collaborative and supportive team environment
  • Opportunities for professional growth and career advancement
  • Recognition for individual and team achievements
  • A culture built on integrity, accountability, and respect
  • A workplace where your ideas and contributions matter

When our employees succeed, our clients benefit—and that's what drives everything we do.

Our Commitment to the Community

Diversified Insurance Group is proudly headquartered in the heart of downtown Lansing, Michigan. As part of a vibrant business community, we're committed not only to serving our clients but also to contributing to the continued growth and revitalization of downtown Lansing.

We actively participate in organizations that strengthen our industries and local economy, including:

  • Lansing Regional Chamber of Commerce
  • Home Builders Association (HBA)
  • Associated Builders and Contractors (ABC)
  • Michigan Infrastructure & Transportation Association

These partnerships allow us to stay connected with industry leaders while supporting the businesses and communities we serve.

Community involvement is a core part of who we are. We proudly support organizations and initiatives such as:

  • Footprints of Michigan
  • Toys for Tots
  • Local high school athletic programs
  • Happy Feet Pet Rescue

Giving back isn't just something we do—it's part of our culture. We are always looking for new opportunities to make a positive impact in the communities we serve.

Benefits & Rewards

We believe that taking care of our employees allows them to provide exceptional service to our clients. That's why we offer a competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance.

Benefits include:

  • Comprehensive Health Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
  • Performance-based bonus opportunities
  • Ongoing professional development opportunities

Sales Team

  • Competitive base compensation
  • Excellent commission structure for both new and renewal business
  • Performance-based bonuses and incentive opportunities

Service Team

  • Competitive salary
  • Performance-based bonus opportunities
  • Career growth and advancement opportunities

Employee Incentives

Throughout the year, all team members have opportunities to participate in additional recognition and incentive programs that reward outstanding performance, teamwork, and dedication.

Build Your Future With Us

We're more than an insurance agency—we're a team of professionals committed to serving our clients, supporting one another, and making a positive difference in our community.

If you're looking for a career where your work is valued, your growth is encouraged, and your contributions truly matter, we'd love to meet you.

Apply today and experience the Diversified difference.